Candy crush 6896

Hello @lorrainew142

Does your level look like mine?

This level used to have the frog necessary to collect the yellow key, but the game studio removed it, and now the level is broken. Currently, the level is impossible unless you get a double color bomb combo or use a hammer.

So far, the studio has refused to fix it. Please do complain to Player Support regarding this. Maybe if enough players complain they might make some changes to this level.

It's best to contact Support via the game app. Open the game and go to the settings menu (cogwheel icon). There tap the '?' icon, then select New Levels/Level Help. Choose any of the topics there and scroll down until you see 'Contact Us' at the bottom. You will receive an automated email at first. Reply to that email and explain your problem, include a screenshot if possible.