Candy Crush Saga

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Didn't get gold bars

Hey I just won the 1 st place in race, and I supposed to get 35 golden bars but it didn't happened.. Please give me my gold bars

Thank you @QueenB! I contacted support and they solved my issue... 🍀

Hi ivana86,

Congratulations on winning first place in the race 🎉 I’m sorry to hear you didn’t receive your 35 Gold Bars, that’s frustrating.

Could you please do the following:

Restart the game: Sometimes rewards are delayed, so restarting might refresh your balance.
Check your connection: Make sure your device is connected to the internet when you finish the race, as rewards might not sync otherwise.
If you still don’t see the Gold Bars, please contact Player Support:
- Open your game and go to the settings menu (gear icon).
- Tap the “?” for the Help Center.
- Select the topic of your issue.
- Scroll all the way down and select Contact Us, then explain the issue (be sure to mention the race and the 35 Gold Bars).

Let me know if there’s anything else we can assist you with!

Hi ivana86,

Congratulations on winning first place in the race 🎉 I’m sorry to hear you didn’t receive your 35 Gold Bars, that’s frustrating.

Could you please do the following:

Restart the game: Sometimes rewards are delayed, so restarting might refresh your balance.
Check your connection: Make sure your device is connected to the internet when you finish the race, as rewards might not sync otherwise.
If you still don’t see the Gold Bars, please contact Player Support:
- Open your game and go to the settings menu (gear icon).
- Tap the “?” for the Help Center.
- Select the topic of your issue.
- Scroll all the way down and select Contact Us, then explain the issue (be sure to mention the race and the 35 Gold Bars).

Let me know if there’s anything else we can assist you with!

Thank you @QueenB! I contacted support and they solved my issue... 🍀

Booster wheel not working - Edited by CM: Working on a Fix!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!)
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks