Didn't get gold bars

ivana86 · January 21

Hey I just won the 1 st place in race, and I supposed to get 35 golden bars but it didn't happened.. Please give me my gold bars

QueenB · January 21

Hi ivana86,

Congratulations on winning first place in the race 🎉 I’m sorry to hear you didn’t receive your 35 Gold Bars, that’s frustrating.

Could you please do the following:

Restart the game: Sometimes rewards are delayed, so restarting might refresh your balance.
Check your connection: Make sure your device is connected to the internet when you finish the race, as rewards might not sync otherwise.
If you still don’t see the Gold Bars, please contact Player Support:
- Open your game and go to the settings menu (gear icon).
- Tap the “?” for the Help Center.
- Select the topic of your issue.
- Scroll all the way down and select Contact Us, then explain the issue (be sure to mention the race and the 35 Gold Bars).

Let me know if there’s anything else we can assist you with!

ivana86 · 8:07AM

Thank you @QueenB! I contacted support and they solved my issue... 🍀

Answers