Unable to connect to store in my android phone

Hi manasa05,

I’m sorry to hear you’re having trouble connecting to the store on your Android phone. Let’s try a few steps to fix this:

1. Check Your Internet Connection:
   • Ensure you have a stable Wi-Fi or mobile data connection.
2. Clear Cache for the Game:
   • Go to your phone’s Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
   • Avoid clearing data, as it might reset your progress.
3. Update the Game:
   • Go to the App Store and make sure you’re using the latest version of Candy Crush Saga.
4. Restart Your Device:
   • Turn off your phone and then turn it back on to refresh the system.
5. Check App Store Settings:
   • Ensure your account is logged in and updated.
   • Go to Settings and make sure your payment methods are set up correctly.

If none of these steps work, you can reach out to Player Support for more help:

• Open the game and go to the settings menu (gear icon).
• Tap the “?” to open the Help Center.
• Select the topic of the issue.
• Scroll all the way down and select Contact Us, then explain the issue.

Let me know if this helps!