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No Reply from the Player Support - Forgot Password and Email Adress deleted
Hi, The email address associated with my account no longer exists and I forgot my password.. I'm still connected but with the old email but I can't reset it as the email adress doesn't exist anymore.
How can I transfer all my progression to a new email address or facebook please? thanks
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Answers
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Hello @JosX🤗 A Warm Welcome to the King Community!
For any account related issues, only Player Support team can assist as they have the resources!
You must have received an automated email when you sent your initial complaint, right? If so, that email should contain a ticket number. Can you please post it here, so that I can send it to our Game Experts' team?
Please reply by typing below❄️🏔️🧣
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Hi JosX,
Thanks for reaching out! If the email associated with your account no longer exists, you can create a new King account on the device you’re currently playing on to transfer your progress. Follow these steps:
- Tap the Settings icon (bottom-left corner of your screen).
- Click the "My Profile" button in the Settings menu.
- Select "Sign up with email" to create a new King account.
- Fill out the form with your new email address, a password, and your name.
- Tap "Create My Account", and your progress will be saved to this new account!
Once done, your progress will be linked to your new email, and you’ll be able to log in and continue playing as usual. Let me know if you have any questions or need more help 😊
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Hi PummyRaj, Thanks for your reply. The ticket-Id: 15066529
Thanks :)
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Hi JosX,
Thank you for sharing your ticket ID 😊
You’ll still need to try the steps to create a new account on the device you’re currently playing on. Here’s a quick recap:
- Tap the Settings icon (bottom-left corner of your screen).
- Select "My Profile" in the Settings menu.
- Click "Sign up with email" and fill in the details with a new email address, password, and your name.
- Tap "Create My Account", and your progress will be linked to this new account.
If you run into any trouble while trying this, please let us know! We’ll ensure you get the support you need to resolve this 😊
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Hi QueenB, Thanks for your reply but I don't have the option to Select
"Sign up with email"To do so, I would have to disconnect and i'll loose my progression :(
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Hi @JosX🤗 Thank you for replying back!
I would recommend you to ⬇️
- Take a screenshot of your game map (to show your current level);
- Then, log out of the game and create the King account by following @queenB's suggestion above;
- Then, let me know that you have created the account (please do not share your email address);
- I will reach out our Game Experts' team👍️
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Thanks for the reply!
I've done it :)
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