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Hello @badger78🤗 A Warm Welcome to the King Community!
I am sorry to hear that you still did not receive the prize from Winter Cup!
I am wondering you might have missed the deadline to receive this month's prize🤔 Please don't worry! I would recommend you to send a complaint to the King Player Support team and inform them about the issue.
If you need assistance with this, please let me know the device you are using to play the game.
To reply back, please type below🍫🍬
Hi again Courtney,
Can you please tell me how your answer is going to help the player?