Why is my account not activated? My account is old

Hi nrgsmhp, welcome to the Community 😊

Could you share a bit more about the issue you're facing? For example:

• Are you unable to log in to your King account?
• Did you receive an activation email, or is it missing?
• Are you getting an error message when trying to access your account?

In the meantime, here are a few things you can try:
Check your email inbox (and spam/junk folder) for an activation email.
Log out and back in from the game (Settings > My Profile > Log Out).

If none of these help, you can contact Player Support for further assistance:

• Open Candy Crush Saga
• Go to Settings (gear icon)
• Tap the ? icon and choose Account Issues
• Scroll down and select Contact Us

Let us know more details, and we’ll do our best to help!