New patch today has broken stuff

https://community.king.com/en/candy-crush-saga/discussion/comment/3266847#Comment_3266847

Thanks for your reply. That is what I was guessing….because it happened after an update or patch and I do not have ONE race or challenge. They all disappeared at the same time. That is not a race ending. It was the casual reply of "these are bonus features so OH WELL" that I find upsetting. I guess customer service doesn't really exist at King. And after searching in the discussions it doesn't appear that anyone has a solution there either.

https://community.king.com/en/candy-crush-saga/discussion/comment/3266810#Comment_3266810

That's a standard reply. It's probably the automatic response they give to anyone asking about the loss of any event, it's cut and paste. I'm not sure if they still have human agents at player support or how many there are, but I doubt this was written by a person. This automated reply is not relevant at all to this issue. The episode race is an integral part of Candy Crush Saga. The game is designed around it and no way is its loss intentional. This is an error that King need to rectify. I don't think the game can function without it and I think anyone who has lost it should pause playing until it returns, or you will lose a lot of gold and/or money. The Episode Race is the only way that Candy Crush can be played for free. Without it the game is 100% pay to play.

LEVICITA

Good evening. It's sad not to see the flag of the race. It's annoying to have lost two races because I thought it was my fault. What would happen if all the players paid? Would the treatment be the same? I don't think so.

I reached out to Candy Crush Support and here was their response:

Thank you for contacting us here at King Player Support.

I'm sorry to hear that events such as the Episode Race has disappear from your game. I understand that these events are important to your gaming experience and I will like to shine some light on this matter.

Rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about.

Please note that special events like these are bonus features in the game and therefore not designed to be there permanently. To help keep things fresh and interesting, our studio tweaks and introduces new features every so often. As such, they need to thoroughly check these during gameplay, so these special features may appear or disappear during ongoing tests, as well as during scheduled maintenance checks.

As much as I'd like to, we aren't able to manually add these features to a specific device.

However, events and features in our games can temporarily disappear when there is a connection issue during login. This can be a hiccup, a peak in the signal, or a momentary signal loss.
Normally, it comes back after you do one of the following:
01- Play one level
02- Close the app and restart your device
03- Check that you have a stable connection

If these won't help it means the feature isn't available right now, yet it's great to know your appreciation for this feature though, and I will pass your feedback on to our Designers back at the Studio. In the meantime, be sure to keep your app updated, and you’ll have loads of adventures ahead!

Feel free to contact us if you have any future questions or concerns.

Also thankfully sites like https://candy-crush-saga.en.uptodown.com/windows/versions exist.

https://community.king.com/en/candy-crush-saga/discussion/comment/3266364#Comment_3266364

Basically a patch is an update to the game that also fixes something. A new feature or levels would not be a patch per-se but if they fixed something that was broken it is a patch. In this case I assume it was a patch based on the versioning, complex concept, and the fact people had stuff start working again and stuff was broken that seems outside of a normal update.

But ya hold off to be safe, I regret having auto update for apps on. Would have saved myself the pain of this one.

Hallo bei mir ist das Episodenrennen auch nicht mehr da hab an Candy Crush geschrieben und 30 Goldbarren gutgeschrieben bekommen —-es hätten wenigstens 45 sein müssen da ich weit vorne war—nur das Problem ist immer noch nicht behoben das Episodenrennen ist immer noch nicht da werde gleich mal wieder alles neu starten Gruß an alle die gerne spielen !!!

T0rr1e

Must be what is wrong with my game as well. I started playing today and noticed no episode race very annoying 🙄. I am not spending my gold to pass even if there is only one move to go. What is the point when I will get nothing at the end if I win. I wish King would get all these glitches fixed. I am not very computer literate but surely, they can avoid these problems, you would think that they have experts working for them. Maybe the sacked all the real people and are only relying on AI.

https://community.king.com/en/candy-crush-saga/discussion/486700/new-patch-today-has-broken-stuff

I've seen you posting about this in a few places and forgive my computer illiteracy, but what exactly do you mean by "patch"? I've just noted there was an update yesterday that I could install but I'm holding off it for now just in case what you are describing is true for Apple as well. I don't have any free devices to test anything out on at the moment. Your tag for @QueenB did not show up in green, so I repeat it here, in case she didn't see your post. It's a bit of a worry if the game is broken for absolute beginners because they would not even know there is an issue. They'd probably just think that is the way the game is meant to be, so we cannot rely on players posting or contacting support about it.

Me, too!! All the same problems….

Comments

https://community.king.com/en/candy-crush-saga/discussion/comment/3266847#Comment_3266847

https://community.king.com/en/candy-crush-saga/discussion/comment/3266810#Comment_3266810

LEVICITA

I reached out to Candy Crush Support and here was their response:

Also thankfully sites like https://candy-crush-saga.en.uptodown.com/windows/versions exist.

https://community.king.com/en/candy-crush-saga/discussion/comment/3266364#Comment_3266364

But ya hold off to be safe, I regret having auto update for apps on. Would have saved myself the pain of this one.

T0rr1e

https://community.king.com/en/candy-crush-saga/discussion/486700/new-patch-today-has-broken-stuff