Candy Crush Saga

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Candy Crush Saga

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Game keeps closing out when I'm right in the middle of a level or buying add ons.

I paid money for extras to help with the game, and it crashes when I'm extending my level. This is getting incredibly frustrating as I'm paying money to keep the game moving and then by it crashing or closing out it's ruining my ability to pass a level and taking away things I have earned to keep the pace I am at.How can I actually talk to someone real about this? TIA. King games is about to lose me as a well paying customer.

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https://community.king.com/en/candy-crush-saga/discussion/487145/game-keeps-closing-out-when-im-right-in-the-middle-of-a-level-or-buying-add-ons

Hello @NiborOyam I'm real alright, but unfortunately I'm just a player like yourself so I can't help you. I'm not sure if King still has a lot of real staff, but you could try contacting Player Support. They would advise you that you are having connection issues. This is an ongoing problem with the game and my best advice would be to not spend any money on the game, especially if you do find this sort of thing happens to you. The only way to contact King would be to use Player Support which I link below, but it is very difficult to get anything but automated or cut and paste answers.

https://soporto.king.com/contact

What

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What

https://community.king.com/en/candy-crush-saga/discussion/487145/game-keeps-closing-out-when-im-right-in-the-middle-of-a-level-or-buying-add-ons

Hello @NiborOyam I'm real alright, but unfortunately I'm just a player like yourself so I can't help you. I'm not sure if King still has a lot of real staff, but you could try contacting Player Support. They would advise you that you are having connection issues. This is an ongoing problem with the game and my best advice would be to not spend any money on the game, especially if you do find this sort of thing happens to you. The only way to contact King would be to use Player Support which I link below, but it is very difficult to get anything but automated or cut and paste answers.

https://soporto.king.com/contact

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🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…