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Please stop resetting everything in Facebook

Reedross
Reedross Posts: 25

Level 3

About every other day, I get a 'new terms and services' button that I have to accept. When I click the button, I've lost all of my lives from friends. Please stop resetting this!

Thank you!

Comments

  • Reedross
    Reedross Posts: 25

    Level 3

    It happened again today. I lost all the lives my friends have given me again.

  • PummyRaj
    PummyRaj Posts: 45,123

    Hello @Reedross🤗 Hearty Welcome back to our sweet King Community!

    I am sorry to hear about the issue you have been experiencing from a while!!

    Are you using a mobile device OR a computer - Browser version (Chrome / Edge, etc.,)?

    Please reply back by typing in the blank box given below to my comment 🍫🍫

  • Reedross
    Reedross Posts: 25

    Level 3

    I'm using a PC with a Chrome browser. Thanks!

  • PummyRaj
    PummyRaj Posts: 45,123

    Thank you for replying back @Reedross🤗

    I have reported about it to our Candy Crush Community In-charge! Let me see what they find out and I will get back to you as soon as I can with a reply!

    Thank you for your patience and have a great rest of the day🍫🍫

  • Reedross
    Reedross Posts: 25

    Level 3

    Much appreciated!

  • Reedross
    Reedross Posts: 25

    Level 3

    ....well, it was apparently too good to be true, because after several weeks of thinking the issue has been fixed....it happened again! Opened the game and I have to 'accept the new terms of service' and when I do all of my lives my friends have sent are just gone.

  • Reedross
    Reedross Posts: 25

    Level 3

    And again!!! I had 35 lives and the new terms of service box came back up again and all of the lives are GONE. Please fix this bug. It takes me weeks to save up that many lives from friends.

Hey! Would you like to give us your opinion?