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I have 20 friends lifes but I get them. My envelope is open but refuses to let me use 5 at a time. I can only use the lives that are sent to me one or two at a time. I updated Candy Crush. Help please and thanks!!
please help get this worked out. I have the latest version and lots of stored lives.
I'm having the same issues. I can send lives but cannot open my saved ones. They are on the right side of my screen, show the same picture as the screenshot above. The envelopes containing lives are closed "stored" with the envelopes closed and a heart icon on them. I need the lives so please help. This started today 2/21/25.
Hello @MoiCanada would you mind adding me to your game please? I know that people receive the lives I send them, so I would like to try and send you lives to see if you receive them. Please feel free to Unfriend me once I have proved that you can receive lives from me.
Please click on the link below
Hello again @MoiCanadašāāļø Thanks a lot for replying back and posting the screenshot!
Sorry, I did not know that we cannot open the Envelope if we do not have any requests/lives there!!
The number 17/20 --> it is the number of lives we can use in a day. You have used 3 as of now, and you can use 17 more till 12:00 am tonight. Once it is 12 am, the number will change back to 20/20.
The number 0/200 (in Green box) --> It shows how many saved lives you have in the game. Unfortunately, you do not have any as the number is 0.
I would suggest you to send a complaint to the King Player Support team and inform them that you are not receiving any lives. You can use this link --> https://soporto.king.com/contact
I finally got a request for a life so was able to open the envelope.17/20 are my lives I can't use.
I'm having a hard time getting people to realize I have 20 lives saved but the only time I can open the envelope is if someone asks for a life or gives a life. At the moment the envelope is open and I have 20 lives but can't get them to use. I have tons of friends and send out lives to friends every night.I can't take a photo now because the envelope is open and I can't get to my life. Thanks
Hello @MoiCanadaš¤ I am sorry for the inconvenience.
You are saying that you are not able to add 20 lives, but the map screenshot you are posting shows me that you have a "greyed" out Envelope - which means, you do not have any saved lives!! That's why, I need to see "which" lives you are talking about!
I have taken a screenshot from my game. Can you please take a look at this imageā¬ļø
Are you talking about the number where it says 20/20 (that is marked with the Blue arrow)?
OR are you talking about the other number where you see 12/200 (that is in Green Square)?
This is the 3rd. photo.
You keep asking for photos and I have posted two regarding I can't add my 20 lives.Please check my repliess.
Hello @MoiCanadaš¤
Do you see the "Envelope" icon at the top left corner of the screen? Please click on to open the Envelope, then take a screenshot!
Thank youš«š«
I left a photo in the above answer of Candy Saga. I'm still having issues.
My question is not answered. Thanks
Hello @MoiCanadaš¤ A Warm Welcome to our sweet King Community!
Can you please show me a screenshot after opening the Envelope in your game?
You can click on the 2nd icon located in the bottom left corner of the comment box.
I have the updated version. Right now I have 20 friends lives ready to use but my envelope will not open and let me use them. I understand the process. I send out lives to my friends but I can't get to use mine. The envelope will not allow me.
Hi and Welcome to the King Community
The inbox and capacity of sending Lives between friends will shortly be updated.
Please find all information on how it works and if you have any thoughts or comments, please post it here:
New here? Sign in or create an account to join the fun.
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
