Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why am I on level 25xx when I was on level 11,xxx before the upgrade on the phone. Please get me ba

I was on level 11,XXX before the iPhone update and now I’m on a much lower level. Please look up my récords and get me back to the level i was in before the update

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https://community.king.com/en/candy-crush-saga/discussion/488586/why-am-i-on-level-25xx-when-i-was-on-level-11-xxx-before-the-upgrade-on-the-phone-please-get-me-ba

Hi @betusi,

Welcome to the community!

Sorry to hear that your progress was lost after the iPhone update. Your progress is saved if you were connected to a King or Facebook account, so let’s try a few steps to restore it:

1️⃣ Make sure you're logged into the correct account

Open the game and go to Settings (gear icon).
If you see an option to log in, sign in with your King or Facebook account.

2️⃣ Sync your progress manually

If you were playing on another device before the update, log in there and check if your progress is correct.
If so, log into the same account on your iPhone.

3️⃣ Contact Player Support if progress is still missing

Open the game and go to Settings > Help Center (?) > Game Progress.
Select "Lost Progress" and follow the steps.
If needed, tap "Contact Us" at the bottom of the article.

Let me know if you need any help with these steps. Hopefully, we can get your progress back!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/488586/why-am-i-on-level-25xx-when-i-was-on-level-11-xxx-before-the-upgrade-on-the-phone-please-get-me-ba

Hi @betusi,

Welcome to the community!

Sorry to hear that your progress was lost after the iPhone update. Your progress is saved if you were connected to a King or Facebook account, so let’s try a few steps to restore it:

1️⃣ Make sure you're logged into the correct account

Open the game and go to Settings (gear icon).
If you see an option to log in, sign in with your King or Facebook account.

2️⃣ Sync your progress manually

If you were playing on another device before the update, log in there and check if your progress is correct.
If so, log into the same account on your iPhone.

3️⃣ Contact Player Support if progress is still missing

Open the game and go to Settings > Help Center (?) > Game Progress.
Select "Lost Progress" and follow the steps.
If needed, tap "Contact Us" at the bottom of the article.

Let me know if you need any help with these steps. Hopefully, we can get your progress back!

Sincronizar
Si pongo mi cuenta king me aparece en el nivel 1 y si pongo cuenta king me aparece en el nivel k estoy como puedo sincronizar las cuentas
Need Help with heart
anyone would like to add me as friend in candy crush? Need friend to send me hearts 🥲
Jutalom
Ha megnézem a jutalomhoz tartozó videót miért nem adja meg a játék a jutalmat minden esetben?
So many glitches
My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.
Não consegui colocar minha foto
Vc omo colocar a foto

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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