Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Kindle Fire won't add levels beyond 17675

I recently completed level 17675 on my kindle, and it tells me that new levels will be coming soon. It's been over a week. On a Facebook group I learned from another user that he has been stuck in same place for over 9 months, with no new levels provided.

I did try uninstalling and re-installing the app, but it resumes at the same place.

Is the candy crush kindle app no longer being supported? I need to know whether to continue waiting for levels or to stop playing the game. Thank you

Accepted answers

Alienscar

Hello @rxbjs69 if your device is using Fire OS 5 or lower you will not receive any new levels. Kindle Fire's use a forked version of Android and Android 5 is no longer supported by King.

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3276634#Comment_3276634

Hi rxbjs69 😊

Just as @Alienscar mentioned, Candy Crush no longer supports Kindle Fire devices running Fire OS 5.x. The minimum required version is Fire OS 6.0.0 (found on Fire HD 8 from 2018 or later). Since your device is on Fire OS 5.7.0.0, this is likely why you're not receiving new levels.

To keep playing with updates, you may need to switch to a newer device that meets the system requirements.

You can sync your progress by logging into your King or Facebook account. Let us know if you need help transferring your game!

rxbjs69

My device runs on Fire OS 5.7.0.0. So does that mean no more levels or is it only 5.0 and lower?

Alienscar

Hello @rxbjs69 if your device is using Fire OS 5 or lower you will not receive any new levels. Kindle Fire's use a forked version of Android and Android 5 is no longer supported by King.

rxbjs69

I did reach out already via "contact us", per your directions earlier today, and I you just sent me the same reply as you did earlier.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Alienscar

Hello @rxbjs69 if your device is using Fire OS 5 or lower you will not receive any new levels. Kindle Fire's use a forked version of Android and Android 5 is no longer supported by King.

All comments

rxbjs69

I did reach out already via "contact us", per your directions earlier today, and I you just sent me the same reply as you did earlier.

Alienscar

Hello @rxbjs69 if your device is using Fire OS 5 or lower you will not receive any new levels. Kindle Fire's use a forked version of Android and Android 5 is no longer supported by King.

rxbjs69

My device runs on Fire OS 5.7.0.0. So does that mean no more levels or is it only 5.0 and lower?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3276634#Comment_3276634

Hi rxbjs69 😊

To keep playing with updates, you may need to switch to a newer device that meets the system requirements.

You can sync your progress by logging into your King or Facebook account. Let us know if you need help transferring your game!

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Niveau 8061 impossible.
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.

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Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…