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Will not connect with Facebook - keeps looping
Mouseketeer
Posts: 10
Level 2
in Support
I don't know how I got disconnected from Facebook as I did nothing different. I am tryin to connect, I click the "Log in with Facebook app", then OPEN, it tells me "You previously logged into Candy Crush Saga with Facebook" I press "continue as me" it loops back to Candy Crush with the screen to "Log in with the Facebook app" but it never connects. HELP.
I have also lost my daily Treat machine, it was gone, came back 3 days later and of course moved me back like I didn't play it. Then it went away again and is still gone.
Thank you.
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Answers
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Hi, I am sorry to hear that you are having trouble when trying to log back in with your Facebook account.
Could you please try removing your Candy Crush game from Facebook which you can learn how to do so by following this link: https://www.facebook.com/help/170585223002660
After that please restart your device and try to reconnect once again.
Hope this helps. Have a sweet day!
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I did what you suggested, closed all app, restarted my phone, started my phone, went back into CC and it is still looping. :(
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Hi, did you also remove the game from facebook as suggested?
If done, next could you please try reinstalling your game app instead and check if this helps. If the issue persists, please Contact Support so we can best further help.
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I did disconnect from FB. I found another article in help. I had to connect to fb through Safari and not in the fb app. That seemed to work for now. Thank you for trying to help.
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