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I started playing with an old email address and unknown password so am unable to ungrade game
Hi @Donnymc and Welcome to the community!
Yes, you can change the email address on your account, but since you no longer have access to your old email and password, you’ll need Player Support to help restore your progress to a new account.
Here’s how to contact them: Open the game and go to Settings (gear icon). Tap the "?" (Help Center) and select Game Progress. Choose "I lost my progress" and scroll down to Contact Us. Explain that you need to transfer your progress to a new email and provide the level that you want them to restore your game to.
Once they assist you, you’ll be able to log in with your new email and continue where you left off. Let me know if you need help with anything else! 😊
This is really helpful but I have also another problem. I deleted the app so I could download it again with my current email and I'm now unable to reinstate it. It's disappeared!
So I've lost the original app and cannot download the new one. I now have no access to candy crush even though I've been playing it for years and was up to about 10,000 levels! I'd just like to continue - any help would be gratefully received.
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The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
Everytime I get the pink candy that roles they won't give it to me
Ssomeone please explain how do you get pass a level that has over 25 things to knock out, BUT you only get 3 moves???? The ONLY way is to continue using gold bars. What a joke!!!!
My app keeps on freezing on a light purple screen after playing a game, my booster wheel has never worked and I am unable to click on people’s profiles. And this is all after uninstalling and reinstalling and making sure everything is updated.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
