Buenos días por favor necesito ayuda porque me hicieron un cobro 2 veces

Hi @Carola28,

Sorry to hear that you were charged twice for a purchase! To resolve this, you'll need to contact Player Support for assistance.

How to Request a Refund or Fix a Duplicate Charge:

Check your purchase history

• For Apple (iOS): Go to Settings > Apple ID > Media & Purchases > View Account > Purchase History
• For Google Play (Android): Open Google Play Store > Tap your profile > Payments & subscriptions > Budget & history

Contact Player Support

• Open the game and tap on the Settings menu (gear icon ⚙️).
• Tap on the question mark (?) to open the Help Center.
• Select Purchases & Gold Bars and scroll down to "Contact Us".
• Provide details about the duplicate charge, including a screenshot of your receipt for faster assistance.

If the purchase was made through Apple or Google, you may also be able to request a refund directly through the App Store or Google Play Store.

Let me know if you need help with these steps! 🍬😊