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Please help me transfer my FB progress to KING

Crusher1111
Crusher1111 Posts: 7

Level 1
in Support

I still have not found resolution to transfer my facebook progress to KING via e-mail. Facebook is locking my account in a few days because I cannot do "advanced protection". Someone sent me the same resolution but it does not work, I do not have the option in the gear icon to login with my e-mail.

Answers

  • Colorbomb_Collector
    Colorbomb_Collector Posts: 1,152

    Game Expert

    Hi there,

    To receive assistance with this, please reach out to our Player Support via game app or via https://soporto.king.com/

    I wish you a nice day!

  • PummyRaj
    PummyRaj Posts: 45,143
    https://community.king.com/en/candy-crush-saga/discussion/489220/please-help-me-transfer-my-fb-progress-to-king

    Hello @Crusher1111🤗 A Warm Welcome to the King Community!

    The instructions you have seen to click on the "Gear" icon is to follow on a computer and on "King.com" webpage - which is not available right now!


    Please ignore those steps as we can now create the King account directly on our mobile devices (if you do not have one already) ⬇️⬇️

    How to create a King account?

    1. On mobile and the Windows app, go to the "Profile" in your game and disconnect from Facebook first if you’re logged into Facebook. 
    2. Then choose the "Register with an email" and follow the steps OR if you already have a King account, choose the option "Log in with email".

    How to sync your King account with Facebook?

    Your accounts will automatically sync as soon as you connect to both platforms.

    Please see this Link (by clicking on the Green letters) for complete steps & details —> how to Create a King account.

    I have not tried this as I have synced my game long time ago on King.com webpage! So, please let us know if you have any questions and/or experience any issues🍫🍬🍫

  • PummyRaj
    PummyRaj Posts: 45,143

    Hello again @Crusher1111🙋‍♀️

    Looks like you are playing the game on Facebook - browser version! It is not possible to create a King account unless you have App version of the game!


    Do you have "Windows 10 / 11" on your computer? If so, download the App version of the game and create King account on it. Then, seek King Player Support team's assistance to transfer your game progress.

    If you have any further questions, please let us know🍫🍬🍫

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