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Can’t send lives

amber123
amber123 Posts: 5

Level 2

For some reason my message box is greyed and I can’t send lives to other players. It won’t even let me click on it. When someone sends me a life I am able to retrieve it but I cannot send. I’ve seen this problem posted before and solutions varied from check your Facebook settings to clear your cache. I have cleared my cache, reset my phone, and re downloaded the game none of this worked. I have the game on iPhone and iPad. Not working on either. I do not have a Facebook account so can’t check settings there. Any other ideas? Thanks.

Best Answer

  • _Elsa_
    _Elsa_ Posts: 37,308
    Answer ✓
    Hi @amber123, this might be a new glitch starting.  I will keep my eyes open here in the next few days to see if anyone else reports this.  @mystalmysty can you help me to see if other post this issue too? 

Answers

  • Hi @amber123 Did you try to update your software ?
  • amber123
    amber123 Posts: 5

    Level 2

    Yes. All of my software is up to date.
  • amber123
    amber123 Posts: 5

    Level 2

    Anyone else have this problem?
  • _Elsa_
    _Elsa_ Posts: 37,308
    Answer ✓
    Hi @amber123, this might be a new glitch starting.  I will keep my eyes open here in the next few days to see if anyone else reports this.  @mystalmysty can you help me to see if other post this issue too? 
  • cjlove9988
    cjlove9988 Posts: 1

    Level 1

    I'm having the same problem and I'm up to date

  • _Elsa_
    _Elsa_ Posts: 37,308
    Hi guys, it seems to be a very small amount of you that are having this problem.  I will keep my eyes open here for the next few days to see if anyone else reports this.  IF any of you can please do a print screen and upload it then we can get a better idea of what's happening.

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