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I received the message that I passed to the first round of qualifying but today it no longer shows that I am in the qualifying round. The purple stars appear in my game
If you don't see an All Stars countdown timer for the next round, similar to mine in the screenshot below, then you are no longer part of the tournament and I fear that there is nothing you can do at this point.
I need help please
I nees help please
Hello!
Iām logged in to my account that Iāve been using since 2012.
Iāve had this problem for more than a week and Iāve already made some attempts to log out and log in again.
The date and time of my cell phone are correct (follows below image with the configuration).
I havenāt been out of the country.
Thank you!
Hi @cin_abreu,
Could you please complete the following recommendations and let me know your confirmation in case you still have trouble with seeing the tournament:
Hello again @cin_abreušāāļø Thank you for replying back!
I will escalate the issue to our Game Experts' team. Please bear with usš
Hello
Thank you for the feedback
There is no update available
Iām on version 1.299.2
Follow print
Hello @cin_abreuš¤ A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing with the All Stars Tournament in your game!
Did you check the App Store and make sure that there are no available updates? Can you tell me which version of the App do you have right now?
It still hasn't worked. Yesterday I already passed several stages. I also received the email saying that I was in the qualifiers. I have already restarted my cell phone. My device is an iPhone 16
Hi @cin_abreu š
Thanks for reaching out!
From your screenshots, it looks like you did qualify for the first elimination round of All Stars, congratulations šš
Sometimes, there may be a short delay before the next stage becomes fully visible. We recommend:
Playing a couple of levels as this usually helps refresh the event and trigger the next steps. Checking the Events tab and looking for the All Stars tile to track your progress.
If the issue still persists after playing a few levels, feel free to come back and let us know. Weāre here to help!
Good luck in the tournament and you're doing amazing āļø
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Why is that the level will start again whenever minimize or something interrupt the game
When I need extra moves and watch an ad the ad cannot be closed when it finishes and always restarts the game causing me to lose all boosters and progress. Very frustrating been playing this game for years and this is going to be what ends it for me. I have done all the things, clearing cache, force stop, taking a breakā¦
Help me to beat level 16847 without booster
Hello Candy Crush Support Team, My Candy Crush Saga game progress has been lost unexpectedly. I had reached a high level after spending a lot of time playing the game, but now my progress has reset. I was previously logged in with my account, but after reinstalling the app / changing my device / updating the game (chooseā¦
After I log out from candy crush saga king accounts, i forgot my password and can't log in again and I lost my account
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
