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I wonder how my candy crush game cannot connect to internet yet I have mobile data
Hi 0753362783 👋
Thanks for your message! If your game is saying “no internet connection” even though your mobile data is on, it could be due to a few different things. Let’s try a few steps that often help:
Switch between Wi-Fi and mobile data to see if one works betterRestart your deviceClose and reopen the game Make sure the game is updated to the latest version in your app store Check that your mobile data settings allow background app use
Just to better understand the issue:
Can you tell us when in the game the message appears? (e.g., when opening the game, claiming a reward, making a purchase?) And what is the exact message you're seeing?
Once we know a bit more, we’ll do our best to help!
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
