I have no access to the phone I played candy crush on how can I retrieve it ?

FruityRuthie · March 2019

mysticalmysty · March 2019

Hi @FruityRuthie Do you synch your game to Facebook or King account ?

FruityRuthie · March 2019

Facebook as far as I remember

mysticalmysty · March 2019

Then you can just log in on your game on the computer using the same login information as you used on previous game, your progress will automatically retrive, but you might loosing your boosters ( if there’s any ).

FruityRuthie · March 2019

I dont remember log In details I tried for 3 days to contact facebook so I set up New page

mysticalmysty · March 2019

Ok, do you remember your email address that associated with your last Facebook account ?

FruityRuthie · March 2019

Yes but forget password

mysticalmysty · March 2019

Here’s what you can do to retrive your pasword for your old Facebook account, log off from your new one, then try to log on with your old one by clicking ‘forget your password ‘. they will ask you for your email account that associated with that account. After you do that, check on your email, you should get a notification to set up the password. and you should be good to go from there.

FruityRuthie · March 2019

I did all that and then some can't even contact anyone to try rectify the problem

PummyRaj · March 2019

Hello @FruityRuthie,

My friend @mysticalmysty has provided all the help that can be for the issue you are having!!

There is only one more thing I can suggest you to do... to contact the "King Support Team" through this link
https://soporto.king.com/contact

While filling up the able form, please choose the "Topic" with -- "Problems with my Game", then fill the "Sub-Topic" with -- Login Issues". And explain bit more at the box "Tell us what you need" about the issue.

Hope this helps you to get into your game again!!

I have no access to the phone I played candy crush on how can I retrieve it ?

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