Candy Crush Saga

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Compra

elianemontesilva

Toda vez a mesma coisa, a demora em responder, resolver. Faço a compra, o item em questão possui dias determinados pra usar, e simplesmente não recebo o item, e fico enviando os comprovantes, sem retorno no prazo...o item perde a validade antes da solução. Alguém mais passa por isso??

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Comments

elianemontesilva

https://community.king.com/en/candy-crush-saga/discussion/comment/3315321#Comment_3315321

......

elianemontesilva

Bom dia.

Não, meu problema não foi resolvido, é muita sacanagem, pois já fiz tudo necessário , como foi pedido. A ideia realmente é me aborrecer. Se tem o comprovante, print de tela de recibo ...é só repassar meu item em questão. Porém já estou perdendo de qualquer forma, porque há um prazo de validade curta. Que ridículo essa situação.

I cannot translate your last post to english. I found this in community page . Did your issue get resolved?

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

elianemontesilva

Obrigada . Vc viu o comprovante? Eles não aceitam o PDF do próprio banco, surreal rs. Mas enviei o recibo do Google. E com isso o tempo vai passando, e eu perco garantias do passe dourado.

@QueenB @PummyRaj @kiara_wael kindly help this player @elianemontesilva . This player claims to have made purchase for golden pass but was not credited the rewards, but when contacted customer support no reply/response only automated response. Kindly resolve this player issue.

elianemontesilva

https://community.king.com/en/candy-crush-saga/discussion/comment/3315287#Comment_3315287

Money is money it's hard earned even if it's $1 or cents. I don't know about admins. I know @QueenB she is community manager, @PummyRaj @kiara_wael both are moderators. Tag them any one of them could help /assist you.

elianemontesilva

Obrigada . Eles ainda não resolveram, espero que ao menos me devolvam o valor, é pouco mas é meu 13,99. . Como marco a administradora?

I'm a new player. I'm playing 6000ish levels, yes playing old levels is boring i agree. Umm i don't know what to say about this golden pass. Say hi from me to your son . I wish him good health, peace, and lots of happiness in his life and your life too. 🙏. Hope you will get your issue resolved.

elianemontesilva

Até agora não me responderam. Depois não vai compensar ter o passe dourado.

elianemontesilva

Tenho amigos sim, mas demora muito a chegar vidas, e são poucas...jogar níveis antigos? Mas que graça teria? Sobre anúncios ,não tem mais há muito tempo. Meu nível já passou de 12mil, meu filho entende o jogo rs, e se emociona quando passo de nível e conquisto prêmios.

You don't have to buy lives. Don't you've friends. You can add friends and you can request lifes from them. You can store 200 lives out of which you can use 20 lives per day. If you run out of lives you need to wait for 30 mins for a new life to load.

If you can afford to buy lifes also not a problem. But be aware if you buy anything you won't get ads feature in this game. By having ads you can stock up boosters. Which may help you to win some difficult levels.

You can also play lower levels /old levels where you can pass levels easily without spending money.

Your choice. To buy or not to buy.

elianemontesilva

Sim,o problema é que o passe dourado tem um prazo curto. E não terá graça após o término. Vc entendeu né rs. Obrigada pelo seu comentário. O que puder me ajudar, agradeço muito. Meu filho é autista, e adora me ver jogando, sorrir muito, e isso que me mantém no jogo. As vezes não tem vidas pra jogar, e por isso compro, mesmo sem poder. E comprar e não usar, é muito chato.

I'm truly sorry I can't help I'm a player as you. You will either get your golden pass rewards or you will be refunded. They make take some time to respond.

elianemontesilva

Obrigada . Mas já fiz tudo isso, e vim aqui porque percebi que podem me ajudar.

I'm also a player like you. I'm not a king staff. Only through customer support you can resolve this issue. Please tag @QueenB she is the community manager.

Write a post of your complaint and tag her. If you've screenshot shot include that as well.She may assist you. Hope this helps.

elianemontesilva

Eu Fiz tudo isso três vezes...enviei os comprovantes, e preciso do meu item, pois o mesmo tem um tempo determinado de uso, e o tempo está correndo...o passe dourado é o item em questão. Por favor, resolvam, ou devolva o valor.

Hello. If you've purchased any boosters and haven't received them contact support team.

Here’s how to contact Support:

Open the game

Tap the gear icon (⚙️) to open Settings

Tap the question mark (?) Help Center

Choose a topic like “Rewards or Prizes” and scroll to the bottom

Tap “Contact Us” and explain your issue.

Note! If you get an auto reply, please reply back to it and add more information and include any screenshots if you have. Let them know you completed the purchase transaction and didn’t receive your rewards!

Hope this helps

elianemontesilva

Preciso que resolva logo.

Comments

elianemontesilva

https://community.king.com/en/candy-crush-saga/discussion/comment/3315321#Comment_3315321

......

elianemontesilva

Bom dia.

Não, meu problema não foi resolvido, é muita sacanagem, pois já fiz tudo necessário , como foi pedido. A ideia realmente é me aborrecer. Se tem o comprovante, print de tela de recibo ...é só repassar meu item em questão. Porém já estou perdendo de qualquer forma, porque há um prazo de validade curta. Que ridículo essa situação.

I cannot translate your last post to english. I found this in community page . Did your issue get resolved?

https://community.king.com/en/candy-crush-saga/discussion/256652/%EF%BB%BFdid-something-go-wrong-with-your-purchase

elianemontesilva

Obrigada . Vc viu o comprovante? Eles não aceitam o PDF do próprio banco, surreal rs. Mas enviei o recibo do Google. E com isso o tempo vai passando, e eu perco garantias do passe dourado.

@QueenB @PummyRaj @kiara_wael kindly help this player @elianemontesilva . This player claims to have made purchase for golden pass but was not credited the rewards, but when contacted customer support no reply/response only automated response. Kindly resolve this player issue.

elianemontesilva

https://community.king.com/en/candy-crush-saga/discussion/comment/3315287#Comment_3315287

Money is money it's hard earned even if it's $1 or cents. I don't know about admins. I know @QueenB she is community manager, @PummyRaj @kiara_wael both are moderators. Tag them any one of them could help /assist you.

elianemontesilva

Obrigada . Eles ainda não resolveram, espero que ao menos me devolvam o valor, é pouco mas é meu 13,99. . Como marco a administradora?

I'm a new player. I'm playing 6000ish levels, yes playing old levels is boring i agree. Umm i don't know what to say about this golden pass. Say hi from me to your son . I wish him good health, peace, and lots of happiness in his life and your life too. 🙏. Hope you will get your issue resolved.

elianemontesilva

Até agora não me responderam. Depois não vai compensar ter o passe dourado.

elianemontesilva

Tenho amigos sim, mas demora muito a chegar vidas, e são poucas...jogar níveis antigos? Mas que graça teria? Sobre anúncios ,não tem mais há muito tempo. Meu nível já passou de 12mil, meu filho entende o jogo rs, e se emociona quando passo de nível e conquisto prêmios.

You don't have to buy lives. Don't you've friends. You can add friends and you can request lifes from them. You can store 200 lives out of which you can use 20 lives per day. If you run out of lives you need to wait for 30 mins for a new life to load.

If you can afford to buy lifes also not a problem. But be aware if you buy anything you won't get ads feature in this game. By having ads you can stock up boosters. Which may help you to win some difficult levels.

You can also play lower levels /old levels where you can pass levels easily without spending money.

Your choice. To buy or not to buy.

elianemontesilva

Sim,o problema é que o passe dourado tem um prazo curto. E não terá graça após o término. Vc entendeu né rs. Obrigada pelo seu comentário. O que puder me ajudar, agradeço muito. Meu filho é autista, e adora me ver jogando, sorrir muito, e isso que me mantém no jogo. As vezes não tem vidas pra jogar, e por isso compro, mesmo sem poder. E comprar e não usar, é muito chato.

I'm truly sorry I can't help I'm a player as you. You will either get your golden pass rewards or you will be refunded. They make take some time to respond.

elianemontesilva

Obrigada . Mas já fiz tudo isso, e vim aqui porque percebi que podem me ajudar.

I'm also a player like you. I'm not a king staff. Only through customer support you can resolve this issue. Please tag @QueenB she is the community manager.

Write a post of your complaint and tag her. If you've screenshot shot include that as well.She may assist you. Hope this helps.

elianemontesilva

Eu Fiz tudo isso três vezes...enviei os comprovantes, e preciso do meu item, pois o mesmo tem um tempo determinado de uso, e o tempo está correndo...o passe dourado é o item em questão. Por favor, resolvam, ou devolva o valor.

Hello. If you've purchased any boosters and haven't received them contact support team.

Here’s how to contact Support:

Open the game

Tap the gear icon (⚙️) to open Settings

Tap the question mark (?) Help Center

Choose a topic like “Rewards or Prizes” and scroll to the bottom

Tap “Contact Us” and explain your issue.

Note! If you get an auto reply, please reply back to it and add more information and include any screenshots if you have. Let them know you completed the purchase transaction and didn’t receive your rewards!

Hope this helps

elianemontesilva

Preciso que resolva logo.

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Active Discussions

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.