Didn’t win a round because dragon in egg wasn’t counted. (Edited by CM: Under Investigation!)

I'm not try it

Hello @marisalbradley I am confused by your screenshot as it does not show any portals nor which level this is. Please could you let us know which level you had this problem with so one of us can check it out, thanks.

Thank you, that screenshot is a lot more useful! In fact this has been reported by others and is a glitch in the game. You were meant to fail the level but that is not the visible outcome, so you have reason to be angry, especially since you have obviously had so many attempts at this level. I would suggest you contact player support to complain and post this screenshot. The image is dark, but the dragon is clearly visible above the exit, so there is good proof that you should have passed the level. Contact support via the app: Go to Settings (the small pink cogwheel at the top of the map screen) and then into the Help Centre. Then scroll through the options until you see "contact us" right at the bottom. You will get an automated answer first of all but should then get a follow up by a real King customer support agent. Send them your screenshot and they should hopefully help you pass that level and/or give you some compensation.

This sounds like a very different issue. You probably have a connection issue. Try to close the app, check your internet and then reopen the app. If you can't use your gold bars then it's because the game is not connecting with the server.

People can see that the dinosaur is at the bottom