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Im on level 13501, and im trying to move to a new device but when i log in there i am on level 4311, i tried this with another device and its still on level 4311. Is it possible my progress is not synced?
Hi and Welcome to the Community! 🤗
I am sorry to hear that you're seeing a lower level on your new device.
If you still have access to your old device, please check if the user ID is the same on both the old and new device, you can find your user ID by following the steps in this guide:
https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id?utm_source=community-search&utm_medium=organic-search&utm_term=user+id
If the IDs do not match, it means that you are on two different accounts which explains the difference in progress, double check if you are using the same credentials you have used on your old device.
If you do not have access to your old device or if the user IDs do match but the progress is still incorrect, please reach out to our Player Support team as they have the tools to help you recover your level, here's a guide on how to do so:
Hope this helped! Have a sweet day! ⭐️
Yes i used the same king account.
I tried what you said but the level stays the same.
The device where im on level 13501 is iPhone X, and the other one is on iPhone 15 Plus
Here are the screenshots
Hello @serapcekin 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the glitch you are experiencing in your game!
Did you make sure that you have logged into the game using same account? Did you try logging out of the device where your game is at the lower level and logged back in? If not, please try that as well!
If nothing works, please let us know the devices you are using and screenshots from both devices.
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner 🍫🍬🍫
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
