Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Im on level 13501, and im trying to move to a new device but when i log in there i am on level 4311, i tried this with another device and its still on level 4311. Is it possible my progress is not synced?
Hi and Welcome to the Community! 🤗
I am sorry to hear that you're seeing a lower level on your new device.
If you still have access to your old device, please check if the user ID is the same on both the old and new device, you can find your user ID by following the steps in this guide:
https://community.king.com/en/blog/kb/articles/2382-how-can-i-find-my-player-id?utm_source=community-search&utm_medium=organic-search&utm_term=user+id
If the IDs do not match, it means that you are on two different accounts which explains the difference in progress, double check if you are using the same credentials you have used on your old device.
If you do not have access to your old device or if the user IDs do match but the progress is still incorrect, please reach out to our Player Support team as they have the tools to help you recover your level, here's a guide on how to do so:
Hope this helped! Have a sweet day! ⭐️
Yes i used the same king account.
I tried what you said but the level stays the same.
The device where im on level 13501 is iPhone X, and the other one is on iPhone 15 Plus
Here are the screenshots
Hello @serapcekin 🤗 A Warm Welcome to the King Community!
I am sorry to hear about the glitch you are experiencing in your game!
Did you make sure that you have logged into the game using same account? Did you try logging out of the device where your game is at the lower level and logged back in? If not, please try that as well!
If nothing works, please let us know the devices you are using and screenshots from both devices.
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner 🍫🍬🍫
New here? Sign in or create an account to join the fun.
لماذا لا توجد اعلانات تساعد في كسب المزيد من الوقت?
During gameplay, ads keep popping up and going out, and they don't even give out frisbees as gifts. They used to give frisbees, but even that's gone now. Please fix this ad bug. I couldn't finish the levels because of this game, and I lost a lot of gold – I estimate around 500 gold. How can I get that much back? I couldn't…
buonasera siccome ho cambiato telefono perché il vecchio mi si é rotto e sono in attesa del nuovo. Ho perso tutti i booster avevo più di 200 bombe colore più di 100 strisce di caramelle più di 300 rotelle e più di 50 pesci per non parlare dei booster tra 20 martelli e 20 scambi e 12 booster ufo e 10 spara coriandoli come…
Amazon ads open new pages and when I attempt to get back to the game I am flipped out of game and lose progress. Makes me never want to use Amazon!
How can I get up my newest account in cundy crash saga game I'm in level 2030 in game
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
