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I am having issues trying to purchase gold bars. I press on the buy button and then it start to look like it was going to go through, then it just blacks out and nothing happens
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Hi and Welcome to the Community! 🤗
I am sorry to hear that you’re experiencing an issue where you're unable to make purchases.
If your game keeps freezing or crashing when trying to purchase, there are some things you can do that may solve the problem immediately.
Take a look at the list below and try each option. This will maximize the chances of the game running more smoothly for you.
Restart:
Updates:
Memory:
Remember, be sure to try all of the above options.
all
If the issue remains, please reach out to our Player Support Team so they can help you further.
Here's a guide on how to do so:
Hope this helped! Have a Sweet day! 🍬