Didn’t win a round because dragon in egg wasn’t counted. (Edited by CM: Under Investigation!)

corina1 · May 9

see pic… on left-hand side on the bottom, you see the dragon is at the bottom & that was the last one needed. Why wasn’t it counted? Lost the win streak that I was on :(

christinewupp · May 10

https://community.king.com/en/candy-crush-saga/discussion/497151/didn-t-win-a-round-because-dragon-in-egg-wasn-t-counted

Hello @corina1 Yours is the third post I have read in the past week or so complaining about this happening. I would suggest you contact player support directly about this so that they can look into this. Use the "contact us" here:

https://soporto.king.com/contact

corina1 · May 10

https://community.king.com/en/candy-crush-saga/discussion/comment/3323314#Comment_3323314

Thanks for the contact-us link. I’ve reached out and hopefully someone can look into it.

Jumpery · May 10

https://community.king.com/en/candy-crush-saga/discussion/497151/didn-t-win-a-round-because-dragon-in-egg-wasn-t-counted

Just out of curiosity: have you ever purchased anything in-game using real money or a giftcard?
I've only seen this kind of glitch happening to paying players.

corina1 · May 10

https://community.king.com/en/candy-crush-saga/discussion/comment/3323504#Comment_3323504

no I haven’t

Jumpery · May 11

https://community.king.com/en/candy-crush-saga/discussion/comment/3323699#Comment_3323699

Interesting!
It just happened to me too and like you, I haven't spent a dime.

@QueenB What's going on here?

WhatsApp Image 2025-05-11 at 13.53.54.jpeg

MannyFae · May 11

There's definitely something going on, as the level I play for Season Pass has been doing this for the past two weeks. This has never happened before on that level. I usually can tell when it's about to happen because the dragon seems to be falling slower than normal. Must be a new bug.