Not able to get retrive data on new device

Question

Could someone from the support team assist me in accessing my account?  User ID 1560073823 Game Candy Crush Saga

rishabhy41 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3335718#Comment_3335718

Hi any update on this?

rishabhy41 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3335678#Comment_3335678

Game progress

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/499760/not-able-to-get-retrive-data-on-new-device

Hello and Welcome to the King Community @rishabhy41 🤗

I am sorry to hear that you are experiencing issues in your game!

Can you provide more details please?  Are  you not able to retrieve your game progress or the boosters?

* If it is the game progress, did you make sure that you are logged into the account you have used on your old device?
* If it is your boosters & lives received from friends - that’s how the game works!  Both boosters and lives are stored to device local memory, which is not possible to transfer!

If you need further assistance, please type below🍫🍬🍫