Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Can't log in to Candy Crush via Facebook – King Authentication Portal removed

Hello,

I accidentally removed the King Authentication Portal from my Facebook account. Since then, I cannot log into any King games, including Candy Crush Saga, using my Facebook.

I have already:

Cleared cache and data

Uninstalled and reinstalled the game

Tried from other devices

Tried other Facebook accounts (they work!)

Only my Facebook account is blocked. I contacted support multiple times but I keep receiving automatic replies that do not solve the problem.

Can someone from the team please help me reconnect my Facebook account or re-enable the King Authentication Portal?

Thank you very much!

Screenshot_2025-06-08-21-09-10-15_96b26121e545231a3c569311a54cda96.jpg

Accepted answers

All comments

bravegr

https://community.king.com/en/candy-crush-saga/discussion/comment/3339731#Comment_3339731

I did that also but no reply the only message I get is the customer service review.... I really don't know what to do

Peaches12

https://community.king.com/en/candy-crush-saga/discussion/comment/3339692#Comment_3339692

You need to reply to the automated message, restate your case, and let them know that their suggestions didn't work. This should get you a real person.

bravegr

I already did 3 times and they sent me an automated message that it doesn't help me at all

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

bravegr

I already did 3 times and they sent me an automated message that it doesn't help me at all

Peaches12

https://community.king.com/en/candy-crush-saga/discussion/comment/3339692#Comment_3339692

You need to reply to the automated message, restate your case, and let them know that their suggestions didn't work. This should get you a real person.

bravegr

https://community.king.com/en/candy-crush-saga/discussion/comment/3339731#Comment_3339731

I did that also but no reply the only message I get is the customer service review.... I really don't know what to do

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
Candies not spawning
level 11895 cannot be completed due to no yellow candies spawning. I spent £19.99 on endless lives and 10 mins in I now cannot progress. Please fix immediately or refund the money that I cannot use.
Gold bars
While watching an ad to get additional gold bars, after I won the race, the game restarted and I lost my earned gold bars and the watched gold bars. Very frustrating. This has happened twice in the last two wins. Why?
Gold bars
I mistakenly hit to buy the paint brush thing I had like 51 bars I think and now I have 17 and didn’t want to buy those
My score
I can't going in to my score

Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
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