Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I spent more than 2000 gold bars and reached level 10, but suddenly the event disappeared and I didn't get any of the event boosters. I tried to communicate with Help Center but all I got was repeated AI responses telling me to come here
Thank you @PummyRaj, again and again!
Let me find out @zeus77🤗
Off-topic: (PS: Thank you for the heads-up yesterday! "Hot Right now" thread is updated now😊)!
You need not wonder. I've had issues(still have) with my daily treat machine since March 9th, contacted several times via app, NEVER have they given me a ticket number. It's all the automated response mail we get with link to this community. 😭.
Hmm that above mentioned 48 hours and 72 hours to get response from an agent are just no longer there in this support via mail. 😔It's sad but truth.
Hi @Faisal7007070 🤗 Thank you for checking!
I wonder if Player Support team is not providing the ticket numbers anymore🤔 Let me report to our Community In-charge team and request for assistance!
Please bear with me🙏🏼
Thank you @PummyRaj. I really appreciate your help. There was no number
This is all I get "
Our Help Center is jam-packed with useful articles. Check it out: https://kingcare.zendesk.com/hc Didn't find what you were looking for? Drop by our Community. Your fellow players are more than happy to help! Visit https://community.king.com/en/
Hello @Faisal7007070🤗 Welcome back to the King Community!
I am sorry to hear that there is no progress in your complaint😕
When you received the first initial email (the automated one), you should have received a ticket/reference number (in the Subject line)!
Can you please provide that number for me? So that, I can pass it onto our Community In-charge team to look into the issue and assist you🍫🍬🍫
HI @PummyRaj, Today is Thursday and nothing happened. Can you please tell me what to do next>
I will mention that some events come and go without notice… Hopefully that is not what has happened to you!
I am sorry to hear that you did not receive rewards from the Rewards Lounge feature! Did you make sure to spend all those Gold bars before the timer runs out?
The automatic response you have received is the initial reply that everybody receives after sending a complaint and those are the general instructions, which you can ignore! It will take about 72 hours for a real agent to reach out to you! If they are busy, it could take even longer!
If you did not hear back after 48 hours from your initial complaint, please send a reminder email (by replying to that automated email) and inform the Support team that you are still waiting for their assistance.
If you did hear back from anybody even on Thursday, please reply back to this post and let me know!
Thank you for your patience and understanding🍫🍬🍫
New here? Sign in or create an account to join the fun.
Hi I've completed level 21005 and would usually play the Star Tournament until Wednesday, but it's not available this week. Is this the same for everyone?
Good morning.How do you get past level 5781? Enjoy the day.
The above two is only part of the samples!
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
