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I'm sometimes bounced out of Candy Royale after successfully completing a level. Has anyone else had this problem? I've emailed the help centre and was directed here.
Unfortunately if events glitch out then there isn't much you can do :(
Hi @Alex_The_Witch whilst you say Player Support can help please note that sharpblade has already 'reached' out to you and been told to come to this community.
@sharpblade please note that generally the first response you receive from the Help Centre is an automatic response that requests that you visit this forum. The advice given is that you have to wait 48 hours to see if you get a real response from Support and if you don't then you have to email again. When you email again make sure you reply using the first email that you received and make sure that you 'reply above this line' as instructed in the email you received.
Hey there! I hope you're doing well.
I'm sorry to hear you sometimes have this issue while playing Candy Royale. Our player support team can assist in cases like this, please reach out to us. You can see how here:
We're available 24/7. Thanks and have a great day!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
