Candy Crush Train not working properly

Express Delivery Rewards changed far more than "slightly". My entire strategy for playing the game revolves around the train and then deciding whether to use 10 gold bars or not in order to collect. As it now stands, it is simply not worth 10 gold bars just to get the three new boosters, boosters that don't include the 20 min of extra lives. So until this changes back, I will not burn gold bars and I will not invest to keep playing. Since King decided to make this change, I assume because there was something about giving 20 min of extra life that was counter to generating revenue and they're now testing to see if this will improve their revenue especially if people resort more to the $1.99 special to keep playing. If they are like me, they won't pay for this and so revenues will actually go down. You mention this was a test, and I keep waiting for the test to end and things to get back to normal, otherwise, I will simply go full time to Sudoku and King will have lost a player.

Until it gets changed back, I'll just play my 5 lives out and then quit. Without the express +20 min bonus, there's no point in investing gold bars just for these boosters. Really a fundamental mistake here and the game is now much more rigid and there is a lot less gambling gold bars to continue playing because the gold bars do not lead to extra time or lives.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365391#Comment_3365391

You are 100% right. I now play a lot less CC due to this change. It massed up my entire strategy for how I play the game. I now play only about 1/3 of the time I use to and I refuse to burn gold bars to continue play. I wonder what the financial impact of this change has been to King because if a lot of other people have reacted like us, then it means they are now losing money as a result. I keep hoping they revert it back to how it use to be but so far, no such luck.

https://community.king.com/en/candy-crush-saga/discussion/comment/3381582#Comment_3381582

If I understand you right now you mean that the new offer from the train of 20 minutes timed boosters is a waste because soon after this you run out of lives. This is correct and has been complained about by many others here. The timed boosters used to come with indefinite lives and that offer was much better and for many players it was worth spending gold for. But it is not worth spending gold bars for this new boosters offer except if you have a lot free lives from friends. Players can use 20 lives from friends per day, so if you have more than 20 lives saved it might be worth it, but I understand that not everyone has that many friends in their games to gather 20 lives per day.

https://community.king.com/en/candy-crush-saga/discussion/comment/3364164#Comment_3364164

https://community.king.com/en/candy-crush-saga/discussion/comment/3365342#Comment_3365342

https://community.king.com/en/candy-crush-saga/discussion/comment/3365286#Comment_3365286

https://community.king.com/en/candy-crush-saga/discussion/comment/3365406#Comment_3365406

The train gives you infinity time usually 20 min It happens when the guy in the boat comes and says last life. Problem is when I give my credits of 10 to keep playing within minutes the boat guy comes and says last life, I guess I didnt make myself clear enough. I no longer give my 10 credits for the train if the boat man hasn't showed up. Sometimes the boat guy will show up saying last tine after I play that and usually lose the turn the boat man gives I wait until I get more turns and then if train shows up at first or 2nd try then I might do the credits but only after the guy in the boat already has been used

wyhwei

I am the same as QueenB, and am disappointed but agree with digicity, AFTER SPENDING 40 BARBARS. Need to fix it!

digicity

I'm also in the 'test group' apparently and don't get unlimited lives anymore with the express delivery. It's supposed to be a change to see what 'works best for players'. What works best for players was the way it was before, with the unlimited lives. And I think the developers know that. They just changed it because they want you to spend more gold bars, like always.

Peaches12

It may depend on the order the fishing boat and train are in. If the fishing boat comes first, then I think it would be possible for the train to appear. If that is the case, then it is possible that the two free lives overlay the 20 minutes of free time. I accidently played the fishing boat once when I should have just waited less than a minute for a life. When I won the level, I expected to see three lives and not two. Instead, I had two lives and almost 30 minutes to get another life.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365319#Comment_3365319

Thanks for getting back and to find your game ID, open your game and follow these steps:

Tap on the pink gearwheel at the bottom left corner of the screen

Tap on Account & Help

You'll see your player ID right away, and can copy it to share it in an email or in the Community.

Here's a gif that shows these steps:

https://community.king.com/en/candy-crush-saga/discussion/comment/3365279#Comment_3365279

I was going to test this out @Carol but then it occurred to me that I can't: If the train gives you free timed lives then the fishing boat cannot appear. The fishing boat only ever appears when we have lost our last life. So it can't be that the fishing boat made your free lives disappear. I suspect that QueenB is right and you have mistaken the boosters only version for the free time one as they do look almost identical. I got this version just now, though we do all get different offers of this feature.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365297#Comment_3365297

thanks. I will need to wait until I win the train again, to do this. I used 10 gold bars to get extra moves, in order to win the train, each time, don’t know if that’s affecting it? Additionally, it’s definitely the same “look” to the train as previously, the little infinity sign and it actually states “20 minutes of lives” (or words to that effect) below it. Very disappointing.

where do I find the game ID, please? I can only see my user ID. Thanks.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365292#Comment_3365292

Me again @Carol and welcome @MarionSaorsaCat 👋

Thanks so much for sharing all the details, this is really helpful. It’s true that the Express Delivery rewards have recently changed for some players, and instead of 20 minutes of lives, some are now receiving timed boosters like Color Bombs or Striped & Wrapped Candies.

But since you’re both saying you’re not receiving any rewards after claiming, neither lives nor boosters, we want to take a closer look to make sure everything is working as expected.

If possible, could you both please:

Share a screenshot of the reward screen before you claim it.
Confirm what exactly shows up in your game once you’ve claimed the reward.
And share your Game ID (you can find it by following the steps HERE).

That’ll really help us flag this properly to the team and get you some answers.

Thanks again for reporting it and helping us keep things on track!

https://community.king.com/en/candy-crush-saga/discussion/comment/3365279#Comment_3365279

Hi again @Carol 👋

Thanks so much for following up and I’m really sorry this happened again.

As I mentioned earlier, some players are currently in a test group where the Express Delivery rewards have changed slightly. And while that might explain part of the issue, it definitely doesn’t make it less disappointing.

If it happens again, could I kindly ask you to take a quick screenshot before claiming the reward? That way, we can better understand what the game is showing and whether you’re actually getting what’s displayed. It really helps us when passing this on to the team.

Thanks again for sharing, your feedback is helpful!

hi all, I’m new here. My issue is, last 3 times I’ve won the “train” - 20m life, plus 2 bonus items - I claim it, but it doesn’t transfer to the game. I don’t get the 20minutes of life, or bonuses. I have also emailed support about this issue. I’ve deleted/reinstalled the app, and my iPad is running at the most up to date iOS. Anyone else had this/know what’s going on?

thanks in advance.

Again this morning I gave 10 credits after winning the Candy Train and was suppose to receive 20 min xtra time plus bonus candies. I got to play 3 min and the fisherman again took my time and candies. This is the 3rd time Will this be fixed or at least Candy Crush should notify the players about this problem or stop either having the Train or the Fisherman. So in 3 different times I have lost 30 credits plus use of bonus candies and xtra time to play?

When you use your credits to win the game, and receive you won the infinity 20 min plus the color bombs, stripes/wrap for the 20 min you should receive the time and not receive fisherman then cut off your time. I was not aware that the fisherman would cut off time if you didnt win or I never used my credits

https://community.king.com/en/candy-crush-saga/discussion/503409/candy-crush-train-not-working-properly

Hi @Carol 👋

Thanks for sharing what happened, and I’m really sorry to hear about the confusion and frustration, that definitely doesn’t sound fun, especially after using your gold bars and expecting more playtime.

There’s currently a test running in the game that may explain what you experienced. For some players, the Express Delivery rewards have been changed a little, instead of unlimited lives, the reward now includes timed boosters like color bombs and striped/wrapped candies. So even though the timer may look familiar, it’s no longer unlimited lives in all cases.

It sounds like you may be in this test group, which could be why the game showed you the fisherman again even though you believed you still had unlimited playtime left.

I know this isn’t what you expected, and I really appreciate you letting us know. I’ll pass your feedback to the team as these tests help us learn what works best for players, but we totally understand it can be confusing when things change.

Thanks again for speaking up 🙏

Lakierem

https://community.king.com/en/candy-crush-saga/discussion/503409/candy-crush-train-not-working-properly

Hi, welcome to the King Community Corner and hope that will restored later from expert likely Community Manager here after investigated, Thank 😊 😀 ☺️ 🙏 🙂 😊

I think this version still exists in some test groups. It just keeps getting changed depending on which way the wind blows at King headquarters I think.

iceboater

Can you ask them to put the train back to the way it was with 20/30 mins of free play instead 20 mins color bombs.fish etc . Reason is simple they give after 4-5 goes therefore if you get it which on high level is unlikely unless you spend 10 bars to get it,but now there is no point as you get 20 mins of everything and only one go?So if you fail first attempt the 20 mins of color bombs is actually only 2 mins of everything. So is useless, but all i expect of the cheats at Candy crush to try make you pay, have they not killed this game enough, tell them to leave at alone and put it back they it was, they are making the game so boring and annoying, take anything away just to make money, the game is slowly dying, anymore i quit, get sick of these changes

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iceboater

https://community.king.com/en/candy-crush-saga/discussion/503409/candy-crush-train-not-working-properly

I think this version still exists in some test groups. It just keeps getting changed depending on which way the wind blows at King headquarters I think.

Lakierem

Hi, welcome to the King Community Corner and hope that will restored later from expert likely Community Manager here after investigated, Thank 😊 😀 ☺️ 🙏 🙂 😊

https://community.king.com/en/candy-crush-saga/discussion/503409/candy-crush-train-not-working-properly

Hi @Carol 👋

It sounds like you may be in this test group, which could be why the game showed you the fisherman again even though you believed you still had unlimited playtime left.

Thanks again for speaking up 🙏

thanks in advance.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365279#Comment_3365279

Hi again @Carol 👋

Thanks so much for following up and I’m really sorry this happened again.

Thanks again for sharing, your feedback is helpful!

https://community.king.com/en/candy-crush-saga/discussion/comment/3365292#Comment_3365292

Me again @Carol and welcome @MarionSaorsaCat 👋

But since you’re both saying you’re not receiving any rewards after claiming, neither lives nor boosters, we want to take a closer look to make sure everything is working as expected.

If possible, could you both please:

Share a screenshot of the reward screen before you claim it.
Confirm what exactly shows up in your game once you’ve claimed the reward.
And share your Game ID (you can find it by following the steps HERE).

That’ll really help us flag this properly to the team and get you some answers.

Thanks again for reporting it and helping us keep things on track!

https://community.king.com/en/candy-crush-saga/discussion/comment/3365297#Comment_3365297

where do I find the game ID, please? I can only see my user ID. Thanks.

https://community.king.com/en/candy-crush-saga/discussion/comment/3365279#Comment_3365279

https://community.king.com/en/candy-crush-saga/discussion/comment/3365319#Comment_3365319

Thanks for getting back and to find your game ID, open your game and follow these steps:

Tap on the pink gearwheel at the bottom left corner of the screen

Tap on Account & Help

You'll see your player ID right away, and can copy it to share it in an email or in the Community.

Here's a gif that shows these steps:

Peaches12

digicity

wyhwei

I am the same as QueenB, and am disappointed but agree with digicity, AFTER SPENDING 40 BARBARS. Need to fix it!

https://community.king.com/en/candy-crush-saga/discussion/comment/3364164#Comment_3364164

https://community.king.com/en/candy-crush-saga/discussion/comment/3365342#Comment_3365342

https://community.king.com/en/candy-crush-saga/discussion/comment/3365286#Comment_3365286

https://community.king.com/en/candy-crush-saga/discussion/comment/3365406#Comment_3365406

https://community.king.com/en/candy-crush-saga/discussion/comment/3381582#Comment_3381582

https://community.king.com/en/candy-crush-saga/discussion/comment/3365391#Comment_3365391