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"Why can't I change my profile picture or avatar? I’ve tried several times, but it always says 'Please try again later.' I hope Candy Crush management can help me."
Hello @L4wr3nc3🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing an issue with changing your profile picture in the game! It has been a while since you reported the issue! Is everything alright now or do you still need help?
Can you please tell me which device you are using? Where are you clicking to change your pic? Can you share a screenshot of that area? Please also share a screenshot of the error message you are seeing!
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
Hello @L4wr3nc3 and Welcome to our Community! Please tap HERE for a relevant article in our Help Center.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps?
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Tagging Candy Crush Moderators : @kiara_wael @PummyRaj @bearwithme @MountainMom
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How do I kill the goblin?
I’m ready to give up and delete the game all together. It really seems like the people behind the game just want my money. Making levels impossible and trying to tempt me to purchase moves and boosters. No.
How can I retrieve my progress when switching from iPhone to android when I used apple to sign into candy crush??
i want to add more friends on my list so I can send them lives. How do I do that?
Please add me to your friends list. . . I play daily and will help you in return.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
