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"Why can't I change my profile picture or avatar? I’ve tried several times, but it always says 'Please try again later.' I hope Candy Crush management can help me."
Hello @L4wr3nc3🤗 Welcome to the King Community!
I am sorry to hear that you are experiencing an issue with changing your profile picture in the game! It has been a while since you reported the issue! Is everything alright now or do you still need help?
Can you please tell me which device you are using? Where are you clicking to change your pic? Can you share a screenshot of that area? Please also share a screenshot of the error message you are seeing!
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
Hello @L4wr3nc3 and Welcome to our Community! Please tap HERE for a relevant article in our Help Center.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps?
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
Tagging Candy Crush Moderators : @kiara_wael @PummyRaj @bearwithme @MountainMom
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
