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When are you going to fix the train rewards disappearing even when you’ve used gold bars you’ve actually paid for. Emails sent not satisfactory answered it’s unfair and if it’s not fixed take it out until it is
Hello @lynvan53🤗 Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your game!
When you mentioned "Emails sent not answered satisfactorily" - did you mean the email reply you have received from King Player Support team?
If so, you must be talking about the initial email that contains various links and troubleshooting steps! That email is a norm that everybody receives after sending the complaint. Please ignore that and wait for 72 hours (max) for an agent to reach out. If it's past 48 hours, send a reply through the automated email and inform them that you are still waiting for assistance.
Contacting Player Support team is in general time consuming (and patience testing) process! There will be delay as they take care of all 12 King Saga games. Please do not give up and keep sending a reminder email after every 48 hours.
If you have any other questions, please type below🍫🍬🍫
Hi and Welcome to our Community
Thank you for reporting, In the meantime If you miss a reward from any other feature, please email this to our Player Support Team here and tell your Game ID there.
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As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
