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Hello, I completed Candy Royale yesterday and should have received 150 gold bars, but I have not received them yet. Please check and add the reward to my account. Thank you.
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@jamiSABB, your comments here and in other discussions are not helpful. Please resist replying if you have nothing of substance to contribute to a discussion.
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If you contact player support as advised please do not expect the full gold award to be given that you missed. I doubt they have a record of your Candy Royale winnings. They do have a record of your spending history though, so if you bought gold or boosters with money you might get some compensation, which may be in the form of boosters.
You need to always make sure you are connected to King's server when you play the final level of Candy Royale. The event continues offline but you need to be connected to claim the gold. I would advise every player to carry out this final check: Just before you open the final level check that you can click on player icons on the board or in your friends list. If the player card shows up you are connected to King's server.
Hello @15097961147 and Welcome to this Community! We cannot access records for individual player accounts from this Community. In order to receive the best possible assistance, please reach out to our Player Support team using the game app or via https://soporto.king.com/ . That team will then have the needed information about your account and device.
