Candy Crush Saga

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Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Talk to customer support

Hello Candy Crush
I hope this finds you well

I was playing and on my way to be 1st to attain 40 gold bars. Passed level 20255 and then nothing. I purchased the 3.99 20 mins extra lives to achieve this, but it simply did not give me the gold bars or recognise that I got there first. I am also only 9 pin sparks away from reaching 135 so am raising this as an issue as I think it is misleading and unfair.

I look forward to your response and a solution.

Thank you kindly Britt

Accepted answers

All comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/509911/talk-to-customer-support

https://community.king.com/en/candy-crush-saga/discussion/comment/3411367#Comment_3411367

If you go via the app you will only be able to find the chat bot now. The best way to contact player support now is to go via the link at the bottom of this web page, which I copy here:

https://soporto.king.com/contact

When you contact them please make sure you include your player ID, which you will find in settings in your app.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/509911/talk-to-customer-support

Hello Britt @6431085792 🤗 Welcome to the King Community!

The best way to reach the Player Support team is through your game App itself! And, for missing rewards, they are the best source to reach out!

If you are playing on a mobile device the App version on Windows 10/11, please open the “Help Center” in the App and look for “Events” - then, look for the option”missing rewards”.

Once you send your complaint, you will receive an automated email that gives you some troubleshooting steps! You can ignore that and wait for a real agent to get back to you (it usually takes 72 hours)! If you did not hear anything after 48 hours, please feel free to send a reply (through that automated email) and send a reminder.

If you have further questions, please type below🍫🍬🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/509911/talk-to-customer-support

Hello Britt @6431085792 🤗 Welcome to the King Community!

The best way to reach the Player Support team is through your game App itself! And, for missing rewards, they are the best source to reach out!

If you are playing on a mobile device the App version on Windows 10/11, please open the “Help Center” in the App and look for “Events” - then, look for the option”missing rewards”.

If you have further questions, please type below🍫🍬🍫

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/509911/talk-to-customer-support

https://community.king.com/en/candy-crush-saga/discussion/comment/3411367#Comment_3411367

If you go via the app you will only be able to find the chat bot now. The best way to contact player support now is to go via the link at the bottom of this web page, which I copy here:

https://soporto.king.com/contact

When you contact them please make sure you include your player ID, which you will find in settings in your app.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ FIXED: Level 10611, 11069, 11895, 11924 not spawning yellow candies
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…