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New phone. Lost my level
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Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps.
Appreciate you flagging this so players don’t get mixed messages.
Hi @QueenB These instructions are slightly out of date as we no longer see "contact us" at the bottom now. We see Kingsley the friendly chat bot, so what appears instead is "chat with us". Kingsley may be of help in this matter, I am not sure, but to contact Player Support directly players now have to use the link at the bottom of this web page.
Hi @redviking2008 and Welcome to the Community!
Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account).
If you never linked your game to an account, you’ll need to contact Player Support so they can help restore your levels.
To reach Player Support from inside your game:
Kingsley, our helper bot, will try to solve the issue on the spot. If the bot can’t fix it, you’ll be able to connect with a Support agent.
