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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
New phone. Lost my level
Thanks for the catch Christine, you’re right. The flow now shows “Chat With Us” at the bottom of a Help Center article, not “Contact Us.” I’ve updated the guidance below so anyone landing here has the correct steps.
Appreciate you flagging this so players don’t get mixed messages.
Hi @QueenB These instructions are slightly out of date as we no longer see "contact us" at the bottom now. We see Kingsley the friendly chat bot, so what appears instead is "chat with us". Kingsley may be of help in this matter, I am not sure, but to contact Player Support directly players now have to use the link at the bottom of this web page.
Hi @redviking2008 and Welcome to the Community!
Don’t worry, your progress isn’t lost forever. You just need to log back into the same account you used before (Facebook or King account).
If you never linked your game to an account, you’ll need to contact Player Support so they can help restore your levels.
To reach Player Support from inside your game:
Kingsley, our helper bot, will try to solve the issue on the spot. If the bot can’t fix it, you’ll be able to connect with a Support agent.
New here? Sign in or create an account to join the fun.
Hi. How do I access pins and use them?
I need help on level 8720. I been stuck on it for days now.
warum bekomme ich keine Leben gesandt.
I've been having trouble with trying to get to the next Ad, because every time I think the Ad is finished and I try to go to the next Ad, it takes me completely out of the game. So, then I lose my chance at the level, and the boosters that might have been able to help me. Any suggestions?
I bought 10 gold but did not added
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
