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Everytime i try to see an ad to get reward, private policy comes up and my game stops. I cannot see ad and cannot get reward. How can i get rid of private policy?
Hi and welcome to the Community! 🤗
I am sorry to hear that you're seeing the Privacy pop up, and it won't go away.
I would like to reassure you that our team is aware of this issue, and are doing their best to resolve it as soon as possible.
Your patience and understanding are highly appreciated.
Have a nice day!
Hi. Any update on this issue, as its now frustrating that you can't get additional moves or boosters due to this glitch.
Any update on resolving issue?
ExActly happened with me. Uninstalled and reinstalled and lost all boosters. Cannot watch any ad to get any boosters or extra moves
Having same issue for over a week, even uninstall and reinstalled and still same. Lost all the boosters I'd been saving after I'd uninstall. Its frustrating you can't get extra moves or bonus boosters cause this privacy statement keeps popping up and you can't progress only close off the game and start again.
Its still not sorted for me. Its been over a week
same here ! Cannot play game because of apparently King "cares about my privacy" that much it wants me to find another game to play ?
Come risolvere con schermata privacy che nn se ne và ?? Grazie
*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules
Thanks so much for sharing your device details, @vickyhamraz 🙏 That really helps.
I’ve forwarded this information to the studio team so they can take a closer look. We’re waiting on their reply, and I’ll update you here as soon as I know more.
Appreciate your patience while we get this checked out 💛
My phone is android samsung S21 ultra 5G
Model number SM-G998B
@
Guys,
Its still happening. Private policy keeps coming up. I can't watch ads, have closed game many times, even uninstalled and reinstalled it, but it still keeps coming up. :(
Don't know what do to:(
MMy Phone is samsung s21 ultra
Hi @vickyhamraz and thanks so much for sharing the screenshot,that really helps!
Since you’re on Android, one thing you can try is clearing the cache of your game app (don’t worry, this won’t delete your progress as long as you’re connected to Facebook or a King account). Here’s a guide on how to do it: 👉 https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DAndroid&sjid=4686345133948526082-EU&oco=1
If the pop-up keeps coming back even after clearing cache, it may be part of a wider issue. Our team has already started looking into this, and we’re gathering more details (like OS version and device type) to pass on to the studio.
Could you please confirm:
That info will help us escalate this properly. Thanks for bearing with us while we check this out 🙏
OK thanks @vickyhamraz
I tried @QueenB but it seems it could be a problem with the system 🤔
Its been happening for a week
Hi. I have tried that many times but 8t still keeps coming up
Hi @vickyhamraz Welcome to the Community from me as well 🤗. I've had that come up many times but all I do is come out of the game and restart it. It doesn't normally appear again when I do that and I get adverts. And it doesn't happen every time I open an advert. How long has it been happening for you? So maybe next time when it comes up just exit your game and restart it and let us know what happens then.
Just so you know we are all players like yourself and come here to discuss and help each other with our games. So let's hope this gets sorted, then if you have any more questions or need help with your game or the Community, please ask and someone will try and help 😉
This is what i get when i try yo watch an ad
Can you take a screenshot of the page you get stuck on so we can have a closer look?
Thanks 🙂
I have reviewed the document but cannot find where to accept it. Please help
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Hi @vickyhamraz, Welcome to the Community!
It looks like your game is asking you to review the Privacy Policy before you can continue. Once you accept it, the pop-up shouldn’t keep appearing. If it does, here are a few things you can try:
If none of these steps fix it, please reach out to Player Support from inside your game app:
That way the team can check your account details and help.
Hi! I spun my daily reward wheel and recieved my 2hr colour bomb. But it won't activate. Any ideas please? X
Hello, good day. I am sending an email from Iran. We connect with VPN to play your game. For several days now, it keeps saying "Please restart or try again later". It keeps saying "Please do not reinstall the game". It cannot connect. It cannot go online and cannot use the rewards. What happened???
Happening all day today 9/23/2020, any ideas how to fix this?
Please, my Facebook account has been disabled after several attempts to verify my identity. It is this sane Facebook account I used in linking my game account. What do I do??
The event had 1 day left and just disappeared! I was so close to the finish. Make it right please. Also, you can't chat with the bot on the help center of the app on Android, the bottom screen function buttons cover the text field and you can't click on it to start typing.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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