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@QueenB @LoFiGummy @Snow_Rider
It took me ages to access the forum this evening due to the issue shown below.
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Hi @QueenB the overlapping is only occuring in the search results page.
Hi @Alienscar and @Nobody1 👋
The team is continuing their investigation, and they’ve asked for one more piece of information to help narrow it down:
Could you confirm whether this overlapping issue is only happening on the search results page, or if you’re seeing it in other parts of the Community as well?
Knowing whether it's isolated to the search view or more widespread will help them pinpoint the cause and prioritize the fix more accurately.
Really appreciate your help with this and I’ll keep you posted with any updates as soon as I hear more 😊
Thanks again!
Thanks a lot for sharing your browser and device details 🙏 super helpful! I’ve reported everything back to Vanilla Support and just heard back from them. They’ve confirmed that this is a known issue that specifically affects Android mobile devices.
There’s no confirmed timeline for a fix yet, but they'll make sure to update us as soon as they know more.
Thank you again for taking the time to help us report this properly 🙌
Hi @QueenB my browser is Chrome version 140.0.7339.207
I am using Firefox 143.0.2.
Thanks again for reporting the issue with the search filter options overlapping on mobile and for confirming it appears the same in both portrait and landscape views. This has been really helpful in narrowing it down!
The team is currently investigating and has asked if you could also share:
To find your browser version:
chrome://version
No rush but if you can send that info over, it would help us speed things up 😉
Thanks again for your help 🙏
Thanks for this 🙏
We have been able to reproduce the issue on a similar device so it's been reported to Vanilla and will let you know once we hear back 😉
Hi @QueenB the result is the same in landscape
I am using a Nokia 7.1 phone running on Android 10
I do see the same problem as Alienscar. I use a Samsung S24 phone.
To see it, you need to enter a search text, then select the Posts button, then open the Filter Results arrow. If I do that, my screen looks like Alienscar's.
Hi @Alienscar , thanks for flagging this and sharing the screenshot 🙏 I tried to reproduce the issue on my side (tested on an iPhone 13), but the filters seemed to work fine for me.
Could you let me know which device you’re on? Also, if you rotate your phone into landscape mode, does the overlap still happen, or does it display correctly? That info will help us figure out if this is device-specific.
Hello @QueenB @FluffyDinosaur hopefully you are already aware, but just in case I thought I would highlight yet another vanilla issue that started two weeks ago
When I search this forum I can no longer filter the results by area. As you can see in the screenshot below the search results and the filter options overlap. This overlapping prevents the use of the tick boxes that you can see in the screenshot
Thank you for confirming 🫡
I've reported this and the team will investigate if there is still an issue with their serve based on your location.
Happy to hear there has been improvements and let me know if anything changes in the meantime 😉
Also, as an fyi, I will be away on a mini holiday from tomorrow and back on Monday so reply will be slow from my side 😬
Do you still get the message?
Yes and no @QueenB
Since Sunday I do not see the Just A Moment message just from accessing the site. As explained previously I am still seeing the message every time I select Desktop Site.
This is the URL for the message appearance
Just a moment... https://share.google/iHj5abEY7dG687j4k
Since I last commented there has been an improvement in the situation though. Whilst selecting Desktop Site causes the Just A Moment message to appear the message is now clearing itself after a couple of seconds.
Could you confirm where you both are located?
North Wales
Hi @Carol-38 and @Alienscar
Just wanted to check if this is still happening to you both? Do you still get the message? We've reported this and because you are the only once reporting this at the moment, they believe there is a serve issue. Could you confirm where you both are located?
Thank you both for getting back to me 🙇♀️
I've reported this to our provider so they can have a closer look and please, let me know if you see/hear about others having this experience as we haven't been able to reproduce this yet.
I'll keep you updated once we know more 🫡
When did this started happening for you both?
Hi @QueenB this started happening to me on Fri 27th June.
This is the URL I was trying to use
Discussions — King Community
And if possible, let us know what you were trying to do when you landed on this screen?
what you were trying to do
All I was doing was using my shortcut (the URL above) to access King Community.
I have just tried opening King Community on my Windows laptop. The Just A Moment warning appeared, but it then cleared itself (as it is supposed to?) after a moment.
And @QueenB just to waste a bit more space, I did all of the above on my easier to type device that has the Vanilla problem. And this is what I got when I tried posting it.
It stayed there for ages, luckily because I'd tagged you it was also sitting on this device so I could send my post. Took a screenshot on my other device, emailed it to myself so I could save it and send from this device to show you, phew.
I haven't been notified of tags for a long time now @QueenB it is frustrating as I have to keep coming back and checking posts, like I had to do with this one. Have just checked my other device re 'Are you human' and it now works occasionally but also does the same as Alienscar's. As soon as I go to Desktop Site I get the page verifying you are human and I can't close it, oh dear. The device I'm using now is a pain for typing and adding emojis, so need it sorted on my other one. I'll come back later to see if you have replied 🤕
@Alienscar @Carol-38
Nevermind, I found all your reports so we will investigate this 🫡
Thanks for flagging this! That definitely looks frustrating. Just to help us understand better, could you please share the URL of the page where this is happening? And if possible, let us know what you were trying to do when you landed on this screen?
That info will help us investigate and pass it along to Vanilla if needed. Really appreciate your patience while we look into it 😉
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