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@QueenB @LoFiGummy @Snow_Rider
It took me ages to access the forum this evening due to the issue shown below.
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@QueenB I have mentioned this before but I see it still hasn't been addressed even though we now have a new layout.
Considering this change is supposed to benefit mobile users why is the UI configured for landscape view.
Also are you aware that the comment status doesn't seem to update as it should.
In the screenshot below I have replied to Carol's post, but as you can see there is no indication that I have.
Hi @Alienscar 👋
Thanks again for sharing that new instance of the overlap and for including both portrait and landscape views! Super helpful as always 🙌
I’ve passed this onto the team so they can keep tracking any additional cases. The original filter overlap you reported is now confirmed as a known issue, and they’ve added it to their backlog. They’re also monitoring these new instances to see if anything else might be connected.
I’ll keep you posted if I hear anything back 😉
Hi @QueenB I have noticed another instance of overlapping. It is still on the search page but this is slightly different to the first overlap I mentioned.
Without using the filters you can see the overlap below. Off-Topic is hidden in the 'please bring the old game music' thread.
This time though the overlap doesn't appear in landscape.
Thanks so much for getting back to me and confirming that the overlapping only appears on the search results page for both of you, that’s really helpful!
I’ve passed the info along to the Vanilla support team so they can investigate further. Since it's Friday, I might not hear back until early next week, but I’ll make sure to keep you both updated as soon as I get any news.
In the meantime, I hope this doesn’t cause too much trouble on your end. Really appreciate your help with tracking this down 🙏
I have only seen it in the search results page so far as well.
Hi @QueenB the overlapping is only occuring in the search results page.
Hi @Alienscar and @Nobody1 👋
The team is continuing their investigation, and they’ve asked for one more piece of information to help narrow it down:
Could you confirm whether this overlapping issue is only happening on the search results page, or if you’re seeing it in other parts of the Community as well?
Knowing whether it's isolated to the search view or more widespread will help them pinpoint the cause and prioritize the fix more accurately.
Really appreciate your help with this and I’ll keep you posted with any updates as soon as I hear more 😊
Thanks again!
Thanks a lot for sharing your browser and device details 🙏 super helpful! I’ve reported everything back to Vanilla Support and just heard back from them. They’ve confirmed that this is a known issue that specifically affects Android mobile devices.
There’s no confirmed timeline for a fix yet, but they'll make sure to update us as soon as they know more.
Thank you again for taking the time to help us report this properly 🙌
Hi @QueenB my browser is Chrome version 140.0.7339.207
I am using Firefox 143.0.2.
Thanks again for reporting the issue with the search filter options overlapping on mobile and for confirming it appears the same in both portrait and landscape views. This has been really helpful in narrowing it down!
The team is currently investigating and has asked if you could also share:
To find your browser version:
chrome://version
No rush but if you can send that info over, it would help us speed things up 😉
Thanks again for your help 🙏
Thanks for this 🙏
We have been able to reproduce the issue on a similar device so it's been reported to Vanilla and will let you know once we hear back 😉
Hi @QueenB the result is the same in landscape
I am using a Nokia 7.1 phone running on Android 10
I do see the same problem as Alienscar. I use a Samsung S24 phone.
To see it, you need to enter a search text, then select the Posts button, then open the Filter Results arrow. If I do that, my screen looks like Alienscar's.
Hi @Alienscar , thanks for flagging this and sharing the screenshot 🙏 I tried to reproduce the issue on my side (tested on an iPhone 13), but the filters seemed to work fine for me.
Could you let me know which device you’re on? Also, if you rotate your phone into landscape mode, does the overlap still happen, or does it display correctly? That info will help us figure out if this is device-specific.
Hello @QueenB @FluffyDinosaur hopefully you are already aware, but just in case I thought I would highlight yet another vanilla issue that started two weeks ago
When I search this forum I can no longer filter the results by area. As you can see in the screenshot below the search results and the filter options overlap. This overlapping prevents the use of the tick boxes that you can see in the screenshot
Thank you for confirming 🫡
I've reported this and the team will investigate if there is still an issue with their serve based on your location.
Happy to hear there has been improvements and let me know if anything changes in the meantime 😉
Also, as an fyi, I will be away on a mini holiday from tomorrow and back on Monday so reply will be slow from my side 😬
Do you still get the message?
Yes and no @QueenB
Since Sunday I do not see the Just A Moment message just from accessing the site. As explained previously I am still seeing the message every time I select Desktop Site.
This is the URL for the message appearance
Just a moment... https://share.google/iHj5abEY7dG687j4k
Since I last commented there has been an improvement in the situation though. Whilst selecting Desktop Site causes the Just A Moment message to appear the message is now clearing itself after a couple of seconds.
Could you confirm where you both are located?
North Wales
Hi @Carol-38 and @Alienscar
Just wanted to check if this is still happening to you both? Do you still get the message? We've reported this and because you are the only once reporting this at the moment, they believe there is a serve issue. Could you confirm where you both are located?
Thank you both for getting back to me 🙇♀️
I've reported this to our provider so they can have a closer look and please, let me know if you see/hear about others having this experience as we haven't been able to reproduce this yet.
I'll keep you updated once we know more 🫡
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