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My game is not loading after getting to a certain start up spot
Thank you for replying Carla🤗
That was due to the issue with yesterday’s update release! King has worked on it and sent a new version.
Please follow below steps to download the new version👇
1️⃣ Open the Microsoft Store; 2️⃣ Go to Library → Get Updates; 3️⃣ If your system shows an earlier version (like 1.313 or 1.313.1.1), updating manually will fix the crash👍
Have a wonderful rest of the day 🍫🍬🍫
Glad to know, Carla🤗
Enjoy your game🍫🍬🍫
Your update tip worked. Thank you!
Hi again @carlawordsmith 🙋♀️
If you are playing the App version on Windows10, please follow the steps I wrote in my above comment.
How do I update my game?
Yes, Candy Crush Saga. On Windows. It acts like it's going to the game after the normal challenges but gets stuck on "loading" a striped candy, bomb, or other adds. Just says "loading."
Hello and Welcome to the King Community @carlawordsmith🤗
I am sorry to hear that you are experiencing an issue in your game!
Are you playing Candy Crush Saga? If so, which device are you using? I am sorry to say that I did not understand what you meant by —> after reaching certain “start up spot”! Can you please explain that for me to be able to assist you better?
To reply back, please type below🍫🍬🍫
King fixed this issue on PC today, so make sure your game is updated to 1.3132.1.0
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
