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Hi,
I upgraded my phone yesterday, I saved my profile and restored the profile however I lost all trophy pins. All special candies etc. Please help. I was so close to gaining the second round.
Hi, i play Candy crash saga on my PC and I lost my pins too. I had 133 earned pins and was close to platinum with 240 gold bars. All trophy pins disappeared, I have just duplicates left. Can anyone help to restore it, it is only week left? I am on level 15696.
Hello @NB5🤗 Welcome to the King Community!
In King Saga games, only game progress and Gold bars are stored to King Servers! Hence it is possible to sync the progress across all the devices we use! But, the boosters (and lives received from our friends) are stored to the local memory of the device we use - which is not transferrable between devices! That is the reason you are not finding those special candies on your new phone!
I am not sure why the Pins progress is not transferred though! Did you play the game yet on your new phone and win any feature that can earn a Pin? If not, I would suggest you to do that first and let me know if the feature is back in your game or not!
To reply back, simply type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box 🍫🍬🍫
Hi there, unfortunately this data is stored on your device's data and reinstalling the game erases it. So sorry!
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
