Version 1.313 is broken on Windows - ✅ Issues FIXED on version 1.313.2.1

🛠️ Update

Hi everyone,

Thanks for your patience while we looked into the issue with version 1.313 on Windows, where the game would freeze on the loading screen after tapping Play.

The team has now released a hotfix (version 1.313.2.1) that resolves this problem.

Please check that your game is running this latest version:
1️⃣ Open the Microsoft Store.
2️⃣ Go to Library → Get updates.
3️⃣ If you’re still on an earlier version (like 1.313 or 1.313.1.1), updating manually should fix the crash.

If you’ve already updated to 1.313.2.1 and are still seeing issues, please let us know your Windows build version so we can investigate further.

Thanks again for your reports and for bearing with us while this was sorted out 🙏

Version 1.3132.1.0 doesn't appear to bug out on Windows from my experience any longer. So if you're on 1.3131.1.0, please update to 1.3132.1.0. In that version, at least for now no issues exist.

All comments

José_Lima

"YOU THIEVES"

After last update…?!

Yes I agree… my pins were stolen… and now they will turn unreachable…

https://community.king.com/en/candy-crush-saga/discussion/comment/3420554#Comment_3420554

Is the team still working on this issue? I never received the 240 gold or the upgraded award

Tetem'

https://community.king.com/en/candy-crush-saga/discussion/comment/3420271#Comment_3420271

Hi @Boybinary

Our team is aware of both issues, the Candy Pins resetting, and the collection showing as complete when it isn't complete, I know how frustrating these issues are and how they're affecting your game experience, but I assure you that our team is still working hard to resolve these issues as soon as possible.

We appreciate your understanding and patience regarding this.

https://community.king.com/en/candy-crush-saga/discussion/comment/3420262#Comment_3420262

Thank you @christinewupp and @Boybinary your screenshots helped me to find the library and fix the problem. I am glad there are people in this community that are so helpful. 😊

So even though the update version fixed the game to play it did not fix the platinum pin collection, before the bad update I had 124 pins collected towards the platinum pin collection 11 pins remaining to collect which was worth 240 gold, it reset the collection to zero

so I contacted customer service and they said they are aware and working on the issue so in the meantime I collected enough pins to put me over the needed amount of pins

and then again customer service said we are still working on the issue, and then today this!

no 240 gold nothing and notice it still shows the pins I have been collecting since the failed update I think around 67? I worked 4 weeks on that collection using numerous boosters and time King needs to make this right not only with the gold but also the award badge.

@QueenB @PummyRaj @kiara_wael @MountainMom could you help please

https://community.king.com/en/candy-crush-saga/discussion/comment/3420149#Comment_3420149

sure, go to the microsoft store

👆️on the lower left select downloads

then select check for updates———————————————————————👇️

It should show and install after that, mine are all up to date so I can't show the final screen but it should be self explanatory after that point.

https://community.king.com/en/candy-crush-saga/discussion/comment/3420146#Comment_3420146

I wonder who could help. Let me try tagging some players who posted in this thread earlier:

@HM100 or @Boybinary How did you fix the problem? Is there a simple way to explain the method, to help Vicky fix this?

https://community.king.com/en/candy-crush-saga/discussion/comment/3420043#Comment_3420043

Hi Christine, I tried that earlier when I first read it. I could not follow it. I went to the microsoft store, but i could see no option for the library to get updates, it only gave me options to download games. Maybe I am doing it wrong. In the meantime I am still locked out of my game. Thanks for trying to help, I am obviously not very smart when it comes to technical things. I might have to stop playing, if I cannot unfreeze it.😕

https://community.king.com/en/candy-crush-saga/discussion/comment/3419956#Comment_3419956

Hi Vicky. @T0rr1e I'm not good with computers either, but I think in this case the instructions you need to follow are the ones earlier on in this thread, about the update. The chat bot option is only about getting a refund but has nothing to do with actually fixing the problem of the locked screen. To fix that you need to follow the instructions on page 8 of this thread, which I copy below. It sounds confusing to me, but apparently is has worked for others:

9

🛠️ Update

Hi everyone,

Thanks for your patience while we looked into the issue with version 1.313 on Windows, where the game would freeze on the loading screen after tapping Play.

The team has now released a hotfix (version 1.313.2.1) that resolves this problem.

Please check that your game is running this latest version: 1️⃣ Open the Microsoft Store. 2️⃣ Go to Library → Get updates. 3️⃣ If you’re still on an earlier version (like 1.313 or 1.313.1.1), updating manually should fix the crash.

If you’ve already updated to 1.313.2.1 and are still seeing issues, please let us know your Windows build version so we can investigate further.

Thanks again for your reports and for bearing with us while this was sorted out 🙏

https://community.king.com/en/candy-crush-saga/discussion/comment/3419585#Comment_3419585

Hi @QueenB, I have followed your instructions above, I cannot find any chat with us options. My game is still not working I don't know what else to do I am not great with computers so maybe I am not doing it right.

Once I get this screen I have to close the game as it stays like that not moving or loading. Can you help.🤔

https://community.king.com/en/candy-crush-saga/discussion/comment/3419697#Comment_3419697

Thanks for the information, but unfortunately i am running version 1.312.1.0 since monday already. Since then the problem has existed.😪

https://community.king.com/en/candy-crush-saga/discussion/511321/unable-to-play-since-last-windows-update-on-oct-8

A fix was mentioned in this thread:

https://community.king.com/en/candy-crush-saga/discussion/511118/version-1-313-is-broken-on-windows-issues-fixed-on-version-1-313-2-1

Since the last Windows update (8.10.25), I haven't been able to play. All boosters are locked, and the level game loads endlessly.
Everything else works, so it can't be the PC. I've cleared the cache, etc.
I've found several posts here with the same problem. What can I do?

Thanks everyone for confirming that the issue is now fixed 🤗

We’re really sorry to hear that some rewards or items were lost because of this. Unfortunately, we can’t restore items directly here in the Community but the Player Support team can help you out.

Please reach out to them through your game by tapping the gear icon ⚙️ → Account & Help → ? Help Center → Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. Thanks again for your patience and for reporting this so quickly 🙏

https://community.king.com/en/candy-crush-saga/discussion/comment/3419303#Comment_3419303

Have you updated to 1.3132.1.0 via Microsoft Store? Mine is working as expected with that version I mentioned.

TRICIA4955

https://community.king.com/en/candy-crush-saga/discussion/comment/3419303#Comment_3419303

I just went in to the win 10 app and it's working!

Hadley

still not fixed

candycrazycat

https://community.king.com/en/candy-crush-saga/discussion/comment/3419103#Comment_3419103

While it appears that game functionality has returned, all my saved lives have disappeared. I had approximately 20 lives from friends that are now gone.

king9244

https://community.king.com/en/candy-crush-saga/discussion/comment/3419113#Comment_3419113

just updated as per your insstruction and HAVE JUST LOST approx 600 gold bars loads of boosters no Pin game only reqiring 4 more to get 240 bars

YOU THIEVES I am now off to to my CC provider

arrrtem

https://community.king.com/en/candy-crush-saga/discussion/comment/3419103#Comment_3419103

After resetting and reinstalling the app, I can't log in via Facebook with either the new or the old password.

WSVCMH

https://community.king.com/en/candy-crush-saga/discussion/comment/3419103#Comment_3419103

After manually updating, it seems to be working again! I hope it stays this way! Thanks Support team, I can swipe my stress away again!!! 😁

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Version 1.3132.1.0 doesn't appear to bug out on Windows from my experience any longer. So if you're on 1.3131.1.0, please update to 1.3132.1.0. In that version, at least for now no issues exist.

https://community.king.com/en/candy-crush-saga/discussion/comment/3419103#Comment_3419103

🛠️ Update

Hi everyone,

Thanks for your patience while we looked into the issue with version 1.313 on Windows, where the game would freeze on the loading screen after tapping Play.

The team has now released a hotfix (version 1.313.2.1) that resolves this problem.

If you’ve already updated to 1.313.2.1 and are still seeing issues, please let us know your Windows build version so we can investigate further.

Thanks again for your reports and for bearing with us while this was sorted out 🙏

All comments

candycrazycat

While it appears that game functionality has returned, all my saved lives have disappeared. I had approximately 20 lives from friends that are now gone.

Hadley

still not fixed

TRICIA4955

https://community.king.com/en/candy-crush-saga/discussion/comment/3419303#Comment_3419303

I just went in to the win 10 app and it's working!

https://community.king.com/en/candy-crush-saga/discussion/comment/3419303#Comment_3419303

Have you updated to 1.3132.1.0 via Microsoft Store? Mine is working as expected with that version I mentioned.

Thanks everyone for confirming that the issue is now fixed 🤗

They’ll be able to check your account and make things right. Thanks again for your patience and for reporting this so quickly 🙏

https://community.king.com/en/candy-crush-saga/discussion/511321/unable-to-play-since-last-windows-update-on-oct-8

A fix was mentioned in this thread:

https://community.king.com/en/candy-crush-saga/discussion/511118/version-1-313-is-broken-on-windows-issues-fixed-on-version-1-313-2-1

https://community.king.com/en/candy-crush-saga/discussion/comment/3419697#Comment_3419697

Thanks for the information, but unfortunately i am running version 1.312.1.0 since monday already. Since then the problem has existed.😪

https://community.king.com/en/candy-crush-saga/discussion/comment/3419585#Comment_3419585

Once I get this screen I have to close the game as it stays like that not moving or loading. Can you help.🤔

https://community.king.com/en/candy-crush-saga/discussion/comment/3419956#Comment_3419956

9

🛠️ Update

Hi everyone,

Thanks for your patience while we looked into the issue with version 1.313 on Windows, where the game would freeze on the loading screen after tapping Play.

The team has now released a hotfix (version 1.313.2.1) that resolves this problem.

If you’ve already updated to 1.313.2.1 and are still seeing issues, please let us know your Windows build version so we can investigate further.

Thanks again for your reports and for bearing with us while this was sorted out 🙏

https://community.king.com/en/candy-crush-saga/discussion/comment/3420043#Comment_3420043

https://community.king.com/en/candy-crush-saga/discussion/comment/3420146#Comment_3420146

I wonder who could help. Let me try tagging some players who posted in this thread earlier:

@HM100 or @Boybinary How did you fix the problem? Is there a simple way to explain the method, to help Vicky fix this?

https://community.king.com/en/candy-crush-saga/discussion/comment/3420149#Comment_3420149

sure, go to the microsoft store

👆️on the lower left select downloads

then select check for updates———————————————————————👇️

It should show and install after that, mine are all up to date so I can't show the final screen but it should be self explanatory after that point.

so I contacted customer service and they said they are aware and working on the issue so in the meantime I collected enough pins to put me over the needed amount of pins

and then again customer service said we are still working on the issue, and then today this!

@QueenB @PummyRaj @kiara_wael @MountainMom could you help please

https://community.king.com/en/candy-crush-saga/discussion/comment/3420262#Comment_3420262

Thank you @christinewupp and @Boybinary your screenshots helped me to find the library and fix the problem. I am glad there are people in this community that are so helpful. 😊

Tetem'

https://community.king.com/en/candy-crush-saga/discussion/comment/3420271#Comment_3420271

Hi @Boybinary

We appreciate your understanding and patience regarding this.