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Lost all my boosters. But I'm at the same level as before.
fearlessmojo
Posts: 4
Level 1
in Support
Hi I got a new phone 2 3 days ago I reinstalled candy crush using same email and Facebook account. Went back in I was still at the same level as before but all my boosters were gone.
I spent over a year playing and I even spent quite some money on the game. I'd appreciate having my boosters back and anything that I might of lost that I didnt notice yet.
I went from Samsung 7 to Samsung s10 if that helps
0
Best Answers
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Hi @fearlessmojo and welcome to our adorable Community π The boosters we collect are saved on our device's memory. This way we can reach them even if we are offline. Unfortunately, when you change the device or reinstall the game you will lose all the boosters. I understand how unpleasant it is cause the same happened. We don't recommend storing a lot of boosters, it's better to use them while playing. For now, there is no other solution but to use the boosters before transferring to a new device. Thank you for your understanding. Here are some tips on how to safeguard your boosters. Have a wonderful day π€
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@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact
Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding π
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Answers
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Contact customer service about restoring your purchases
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Isn't this what this is for?
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hello @fearlessmojo
Through this messages, I welcome you to the king community. π
please remember π for android, boosters saved directly to phone memory. so you can use them when you offline too. android boosters can not transfer or sync with server.
you can see here more details ποΈ
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Hi @fearlessmojo and welcome to our adorable Community π The boosters we collect are saved on our device's memory. This way we can reach them even if we are offline. Unfortunately, when you change the device or reinstall the game you will lose all the boosters. I understand how unpleasant it is cause the same happened. We don't recommend storing a lot of boosters, it's better to use them while playing. For now, there is no other solution but to use the boosters before transferring to a new device. Thank you for your understanding. Here are some tips on how to safeguard your boosters. Have a wonderful day π€
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Bruh.. a warning message or something would be nice. What about the money I spent on some of them. This is ridiculous. I cant even get some sort of compensation?
Looking thru the support forum I see that a lot of people have this problem. Thus you guys dont do a good job to warning us the customers of this issue. This is unacceptable.
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Hi again @fearlessmojo I absolutely understand, but I can't do anything about it. I am just a volunteer helping people around. The only thing I can do is give you information so that's what I am doing π
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@firebombmarkus Is there any way I can escalate this?
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@fearlessmojo You can fill in the support form but I am pretty sure you will get the same answer. Anyway, here is the link to support https://soporto.king.com/contact
Please note that once you fill in the support form you will receive an automated email. You need to reply to that message so they can reach you. Thank you for your understanding π
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