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Lately I get not action option when the Classic Chocolate Box appears. When this happens, there is no other option than to exit the app. To get back to CC I have to restart my phone. I have updated the app with no resolution. Any ideas to resolve?
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Thanks for the info. Pretty depressing. I avoid choosing the Chocolate Box in the events list, but it unfortunately shows up if I pass a level and so I’m stuck with having to restart repeatedly. I would love it if the Box would just go away.
To clear app cache on an iPhone you have to offload the app @birdaub
Hello @birdaub whilst issues with our device might cause game issues the frozen Chocolate box isn't one of those issues.
If you search this forum you will see that plenty of people have complained about the Chocolate Box freezing and blocking their game.
The number of complaints means that the issue is caused by King and not our devices.
Until King fixes the issue all you can do is restart your game and hope that clears the issue. I say hope because for some people even restarting their game and device does not remove the frozen Chocolate Box
Thanks. I have done all of the above except clearing the cache. Not sure how to do that on an iPhone15.
Hello @birdaub and Welcome to this King Community! I understand your frustration when things don't seem to be working in our games. Sometimes an issue that a player experiences is related to their device rather than the game. I appreciate that you have already ensured that your game us up-to-date. So, here are a few other troubleshooting tips to maximize the chances of the game running more smoothly for you:
Reply to this message if you continue to have an issue with the chocolate box freezing.
try updating the game if you can
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Is there a game update available in the game and community?
1622 not clear
pls upgrade the software you are taking our precious time.
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