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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I lost my win streak

I never lose in Episode Race and have my win streak 146 or 147 yesterday but today when I started playing my first new episode my win streak reset to zero. So, I probably need to do that again. I'm need to continue my playing until I got win streak 200 start from zero today.

I never know this can happens @christinewupp

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Comments

Though in the episode with Citrus Chews which I've seen today, the race was somewhat harder than the other three races I've done previously under some cases as some of the levels were easy and at least one recording tried to catch me but didn't went second in neither race I've faced in the 20000s currently but at least on two races in the 19000s I've had a hard time passing it without boosters as I went second in some cases with one race causing me to become second from the first position I was twice.

I will also play in a few hours from now as I have another Color Bomb Series race to do. I have 4 more to do and 2 days to finish them. This means I will play twice per day that event. Race Streak going strong still. I was right that no app version update is required as it was done Server Side.

Ah, I missed that it was a server update that was needed. Very nice! I just did my first episode race in 2 weeks, and it was awesome! Episode race streak was indeed preserved, and I got supercharger color bombs for the first time in 8 months! And this was the first episode with the citrus chews, which was ridiculously easy, so it was the easiest episode race I've done since reaching the end of the map. And now I still have a blue flag for the next episode race. Wonderful!

A fix is scheduled to go live with the next server update early next week.

QueenB said that the fix would be implemented on the server, and probably they have already done that. Looks like everything is in order, guys.

I guess this change was server side and didn't need a new game version

That's interesting, HM100, but I am really curious how it was fixed without a new release of the software? QueenB had said there would be a new version, yet I see the blue flag today despite no update being avaliable.

Makes me wonder if this fix was already in the code, but got kicked into action with the same time delay that allowed pins to start today. Maybe that's the explanation - the fix was time-delayed until today?

Issue has been completely fixed. Race Flag on Android became Blue again. Note that this caused the Mobile Race Rewards to apply to Windows too as that platform changed to the new system too. This means that the pin pack collection will be finished with these races I have left to do as well. Chocolate box is no longer the primary source of pin packs (Which will be obtained from it as well).

Also, if 10 bars are obtained from ads in Mobile, do races on Mobile give out 25 Gold or 35 Gold as what I've seen on Windows? Because I didn't started a race on Mobile to check it out.

Now I find that Windows uses the same race version as Mobile. Even my high race streak is left inact

I'm very confused. This morning I woke up to a blue flag instead of a black one. But my app version of Candy Crush hasn't changed. It's still 1.315.0.1, which it has been since my previous post. So I wonder if it's safe to go forward now or not?

https://community.king.com/en/candy-crush-saga/discussion/comment/3429350?utm_source=community-share#Comment_3429350

And this can mean of the two possibilities for me as I play new levels mostly from the Windows App:

The high Win Streak I maintain from Windows app will sync again with Mobile
The resetted win streak from Mobile will apply to the Windows app, losing all the hard-working high Win Streak of the race I maintain.

If its the first one, then I will be happy to see the high streak again on Mobile (Aka blue flag) as the issue itself does not appear to occur to the Windows app.

Thanks. This issue prevented me from playing on Mobile. This means that the high streak I maintain from the Windows app will be again synced with Mobile again. If I continue playing on Windows app, then I don't have to uninstall the app from Mobile to regain the high streaks there as long as I don't start a race there so as to keep the booster inventory I have there too.

Thank you very much for this update, QueenB. It still leaves me wondering whether I should continue to wait to play until the update. I have not played any new levels since the bug was introduced, and had a valid episode win streak when I finished my most recent episode. But the flag is black. (Honestly I never paid attention to the flag color before so I'm not sure if that really means anything when you haven't started a race yet.) So I wonder if I have already lost my streak. If I have, then clearly there is no point in waiting for the fix because that will not help. But if I have not, then I should continue to wait.

I guess I will wait just in case. But if there is definitely no hope of saving my streak already, I'd rather go ahead and play. Is the black flag an indication that there's no hope of recovering the streak?

Hi everyone 👋

Thanks so much for continuing to share your experiences and keeping this thread active, it has really helped the studio identify what was going on.

The team has found the root cause behind the Episode Race streak issue. A fix is scheduled to go live with the next server update early next week. This update will stop the problem from happening again, so once it’s live, your streaks should no longer reset unexpectedly 🙌

If you’re still playing before the fix goes live, don’t worry, your new progress and streaks should remain safe and won’t be reset once the update is released. The fix is only meant to stop this issue from happening again in the future.

Unfortunately, streaks that were already reset before the fix won’t automatically be restored, but everything going forward should now work as expected.

We’ll post another update once the fix is confirmed to be live. Thank you again for your patience and for helping us stay on top of this 💪

Are there any updates, @QueenB ?

...

Thanks so much for your response, MannyFae! I will continue to wait.

https://community.king.com/en/candy-crush-saga/discussion/comment/3430774#Comment_3430774

I've been watching this thread @Nobody1 as I also have a long streak and don't want to lose it. So far from what I have read, it seems to me that there are now two Episode race versions that they keep switching back and forth, with each version having its own streak counter. Whether we see a blue or black flag depends on which version is currently enabled in our account (or even on each particular device we use). Windows players probably only have the old version (blue flag) because the new version is ad-related and the Windows platform does not have ads.

My guess is that if we continue playing while having the new version, those episodes won't count towards our old streak. However, if they decide to switch us back later, we will be able to continue our old streak.

If they can make the new version use the old counter, I think the issue will be fixed. Maybe it's best to wait one more day to see if QueenB can clarify the matter.

I have not played for the past 4 days because of not wanting to lose my episode race streak, but I wonder if this is even helpful? It does look like I have a black flag, but that's the only sign I have. I do not and will not play on Windows, so does that mean I have already lost my streak and there is no point in waiting, hoping for a fix? Should I just go ahead and play because there is no hope of saving the streak? Or should I wait and hope for a fix?

Mine is still black on Android (Mobile) unfortunately and I've never changed account there. So the glitch is not really fixed. They moved us to a new race win streak counter on mobile for some reason. On Windows devices, it is blue still

Hi @HM100 yesterday when I opened my mobile app I found that the flag colour had become blue and I played one episode and the win streak started from 151. Today, it's still the same (152 win streak for today).

I think this issue is probably related to the change of a different account. I played my second account for a few months and never lost an episode race before but different case for my first account (win streak zero). I changed to my first account before on the same device that playing the second account. I've also seen a few times the animation that my win streak ended but I still can claim the gold bars reward until now the win streak is really zero. So, I think I will try to not log in different account on the same device that I'm using for my current account to try to avoid such a situation.

CC. @christinewupp

Good to know. For users like me who usually play on Windows should try to play new levels there as the streak count reset only affects Mobile as I said previously.

If you have a Windows machine, perhaps you could check there if you'd like so. I play from there and everything is alright but on Android it is black flag

My Episode Race reset to zero yesterday. I play on Samsung Android tablets (Galaxy Tab S3 SM-T820 and Galaxy Tab A9+ SM-X210).

Done 3 more episodes from Windows and increased the Streak count of race. On Android I get the black flag still.

I'm sorry I haven't replied until now. I play on an iPhone and I never get ads, so that may be why I wasn't affected and still have my streak (which was unfortunately already reset when I was recently on a cruise going thru different time zones and not always having internet).

However @QueenB and the studio are looking into it so hopefully there should be some more information about this issue soon.

BTW - the episode race thread appears to be functioning OK now, so hopefully players who still have their streak and have qualified for badges can post there.

😊🐨💕

Will play again from Windows soon to check back how it goes.

Hi @christinewupp I managed to build up my win streak to 150 using Windows app. For, win streak 200, I gonna take my time to do that.

Unfortunately to not reset it, you may have to play the whole episode under a single platform (i.e Windows) or else issues will happen for now. So if you get black flag on Android/Apple/Mobile and Blue on Windows, then you have play an episode on a single platform to avoid the issue in the future

Thanks for the tag @christinewupp 🙏

Thanks so much for all the detailed reports and screenshots, I can see how frustrating this must be, especially after building up such long Episode Race streaks.

I’m going to pass this over to the studio so they can take a closer look and confirm whether anything has recently changed in the Episode Race system that could have caused streaks to reset.

Once I hear back from them, I’ll update this thread with any information I get. In the meantime, if anyone else has experienced the same thing, please share what device and game version you’re playing on, that will really help the team when reviewing this 👀

Hi @christinewupp both of us ( me and @HM100 ) found that the windows app have no yet reset our episode race win streak.

Hi @HM100 I just played mine on windows app and started my win streak on 145. I played 5 levels on windows app and then continued my progress on my mobile app and leave the last level so that I can complete it on windows app. But, when I completed it, it doesn't show how many win streak there but only the 45 gold bars. I saw the animation saying my win streak ended. So, I have feeling my win streak will reset also on windows app soon.

Do you also on Windows? If not, then you will be with zero streak until you win a race otherwise play from there in addition. For me, it is reset on Android but not on Windows and I will always play new levels from the latter platform even with Super Charger in (Previously, I did played a race from the former platform on condition that I've got the Super Charger during my gameplay from the latter platform)

On my Windows Device, I strangely still get the blue flag, meaning I have hopes of the high streak to be kept. Anyone with a streak reset on mobile has the ability to check out what's going on with the Windows app? I closed and reopened the Windows app and I'm getting a blue Flag like how in the following screenshot

So I guess streak count on Race on Mobile will be separate from the ones on Windows going forward unless it is a glitch. For me, playing on Windows is one-way road unless on the next hours the flag turns black on Windows as well. Events like Chocolate box properly sync across devices, too.

Thank for telling us.

Strangely, on Windows, I started with 1189 streak count and 2 races brought it to 1191. But when I got to 1190, on android it still showed the black flag. Anyone can tell us why this is happening? I have a pic about the recent streak count increase:

If this issue does not get resolved or the next opening of the game on Windows App causes to me the streak count to reset, then something must have reset our streak counts and the streak increase was done locally and not server side, to hinder players from recovering the high streak count from this case. 81 Episodes left, after doing two.

I've just been put back to win streak zero in my other game as well. Is there anyone from King here who can clarify if the episode race is being reset for all players in a new update? Or if this is in fact a glitch? Anyone in the Know?

I can't comment on the Contest page, which has now gone all blank. Maybe @bearwithme you know what is going on? There does not seem any point of giving out community badges for episode race win streaks any more if such win streaks are no longer possible for players to achieve.

I agree completely!

Level win streaks are not affected. But losing from the hard work the 1189 race streak count not because of a race loss is unfair to me.

I haven't started an episode yet this week. This thread makes me wonder if I should just not play for a while. If I play now, I will lose my episode race streak? I think I'm at around a 444 episode race streak right now. I would hate to lose it.

Also, this isn't affecting the level win streaks, is it? I have a level win streak of 479 and don't want to lose that either.

Should this be an ongoing issue, then you can tell us what to do in the meantime to avoid losing it. Also, why streak count needs to be reset when something gets refreshed?

If I play while this issue exist, then I will be stuck on low streak count of race because I'm only about a few episodes before the end of content. My highest Win Streak of levels was about in the 1500s+ but I almost lose it nowadays due to glitches but I don't mind the low streak count unless I don't lose on something.

Same happened to me. If Possible can our win streaks be back to what it was before. I've had over 1100 streak count done (1189 to be exact) and that amount can't be recovered as I'm running out of Episodes soon. I only have 83 episodes. I could have played these later to increase streak count to 1272 based on the calculations I've done.

But last race is shown as 1. However, ensure that players with high streak counts on race plus being on very high levels will still have the ability to recover it without any issues. I don't want to start again from Win Streak of 0 in case of not losing on a race before. Thanks!

Comments

Though in the episode with Citrus Chews which I've seen today, the race was somewhat harder than the other three races I've done previously under some cases as some of the levels were easy and at least one recording tried to catch me but didn't went second in neither race I've faced in the 20000s currently but at least on two races in the 19000s I've had a hard time passing it without boosters as I went second in some cases with one race causing me to become second from the first position I was twice.

I will also play in a few hours from now as I have another Color Bomb Series race to do. I have 4 more to do and 2 days to finish them. This means I will play twice per day that event. Race Streak going strong still. I was right that no app version update is required as it was done Server Side.

Ah, I missed that it was a server update that was needed. Very nice! I just did my first episode race in 2 weeks, and it was awesome! Episode race streak was indeed preserved, and I got supercharger color bombs for the first time in 8 months! And this was the first episode with the citrus chews, which was ridiculously easy, so it was the easiest episode race I've done since reaching the end of the map. And now I still have a blue flag for the next episode race. Wonderful!

A fix is scheduled to go live with the next server update early next week.

QueenB said that the fix would be implemented on the server, and probably they have already done that. Looks like everything is in order, guys.

I guess this change was server side and didn't need a new game version

That's interesting, HM100, but I am really curious how it was fixed without a new release of the software? QueenB had said there would be a new version, yet I see the blue flag today despite no update being avaliable.

Makes me wonder if this fix was already in the code, but got kicked into action with the same time delay that allowed pins to start today. Maybe that's the explanation - the fix was time-delayed until today?

Issue has been completely fixed. Race Flag on Android became Blue again. Note that this caused the Mobile Race Rewards to apply to Windows too as that platform changed to the new system too. This means that the pin pack collection will be finished with these races I have left to do as well. Chocolate box is no longer the primary source of pin packs (Which will be obtained from it as well).

Also, if 10 bars are obtained from ads in Mobile, do races on Mobile give out 25 Gold or 35 Gold as what I've seen on Windows? Because I didn't started a race on Mobile to check it out.

Now I find that Windows uses the same race version as Mobile. Even my high race streak is left inact

I'm very confused. This morning I woke up to a blue flag instead of a black one. But my app version of Candy Crush hasn't changed. It's still 1.315.0.1, which it has been since my previous post. So I wonder if it's safe to go forward now or not?

https://community.king.com/en/candy-crush-saga/discussion/comment/3429350?utm_source=community-share#Comment_3429350

And this can mean of the two possibilities for me as I play new levels mostly from the Windows App:

The high Win Streak I maintain from Windows app will sync again with Mobile
The resetted win streak from Mobile will apply to the Windows app, losing all the hard-working high Win Streak of the race I maintain.

If its the first one, then I will be happy to see the high streak again on Mobile (Aka blue flag) as the issue itself does not appear to occur to the Windows app.

Thanks. This issue prevented me from playing on Mobile. This means that the high streak I maintain from the Windows app will be again synced with Mobile again. If I continue playing on Windows app, then I don't have to uninstall the app from Mobile to regain the high streaks there as long as I don't start a race there so as to keep the booster inventory I have there too.

Thank you very much for this update, QueenB. It still leaves me wondering whether I should continue to wait to play until the update. I have not played any new levels since the bug was introduced, and had a valid episode win streak when I finished my most recent episode. But the flag is black. (Honestly I never paid attention to the flag color before so I'm not sure if that really means anything when you haven't started a race yet.) So I wonder if I have already lost my streak. If I have, then clearly there is no point in waiting for the fix because that will not help. But if I have not, then I should continue to wait.

I guess I will wait just in case. But if there is definitely no hope of saving my streak already, I'd rather go ahead and play. Is the black flag an indication that there's no hope of recovering the streak?

Hi everyone 👋

Thanks so much for continuing to share your experiences and keeping this thread active, it has really helped the studio identify what was going on.

The team has found the root cause behind the Episode Race streak issue. A fix is scheduled to go live with the next server update early next week. This update will stop the problem from happening again, so once it’s live, your streaks should no longer reset unexpectedly 🙌

If you’re still playing before the fix goes live, don’t worry, your new progress and streaks should remain safe and won’t be reset once the update is released. The fix is only meant to stop this issue from happening again in the future.

Unfortunately, streaks that were already reset before the fix won’t automatically be restored, but everything going forward should now work as expected.

We’ll post another update once the fix is confirmed to be live. Thank you again for your patience and for helping us stay on top of this 💪

Are there any updates, @QueenB ?

...

Thanks so much for your response, MannyFae! I will continue to wait.

https://community.king.com/en/candy-crush-saga/discussion/comment/3430774#Comment_3430774

I've been watching this thread @Nobody1 as I also have a long streak and don't want to lose it. So far from what I have read, it seems to me that there are now two Episode race versions that they keep switching back and forth, with each version having its own streak counter. Whether we see a blue or black flag depends on which version is currently enabled in our account (or even on each particular device we use). Windows players probably only have the old version (blue flag) because the new version is ad-related and the Windows platform does not have ads.

My guess is that if we continue playing while having the new version, those episodes won't count towards our old streak. However, if they decide to switch us back later, we will be able to continue our old streak.

If they can make the new version use the old counter, I think the issue will be fixed. Maybe it's best to wait one more day to see if QueenB can clarify the matter.

I have not played for the past 4 days because of not wanting to lose my episode race streak, but I wonder if this is even helpful? It does look like I have a black flag, but that's the only sign I have. I do not and will not play on Windows, so does that mean I have already lost my streak and there is no point in waiting, hoping for a fix? Should I just go ahead and play because there is no hope of saving the streak? Or should I wait and hope for a fix?

Mine is still black on Android (Mobile) unfortunately and I've never changed account there. So the glitch is not really fixed. They moved us to a new race win streak counter on mobile for some reason. On Windows devices, it is blue still

Hi @HM100 yesterday when I opened my mobile app I found that the flag colour had become blue and I played one episode and the win streak started from 151. Today, it's still the same (152 win streak for today).

I think this issue is probably related to the change of a different account. I played my second account for a few months and never lost an episode race before but different case for my first account (win streak zero). I changed to my first account before on the same device that playing the second account. I've also seen a few times the animation that my win streak ended but I still can claim the gold bars reward until now the win streak is really zero. So, I think I will try to not log in different account on the same device that I'm using for my current account to try to avoid such a situation.

CC. @christinewupp

Good to know. For users like me who usually play on Windows should try to play new levels there as the streak count reset only affects Mobile as I said previously.

If you have a Windows machine, perhaps you could check there if you'd like so. I play from there and everything is alright but on Android it is black flag

My Episode Race reset to zero yesterday. I play on Samsung Android tablets (Galaxy Tab S3 SM-T820 and Galaxy Tab A9+ SM-X210).

Done 3 more episodes from Windows and increased the Streak count of race. On Android I get the black flag still.

I'm sorry I haven't replied until now. I play on an iPhone and I never get ads, so that may be why I wasn't affected and still have my streak (which was unfortunately already reset when I was recently on a cruise going thru different time zones and not always having internet).

However @QueenB and the studio are looking into it so hopefully there should be some more information about this issue soon.

BTW - the episode race thread appears to be functioning OK now, so hopefully players who still have their streak and have qualified for badges can post there.

😊🐨💕

Will play again from Windows soon to check back how it goes.

Hi @christinewupp I managed to build up my win streak to 150 using Windows app. For, win streak 200, I gonna take my time to do that.

Unfortunately to not reset it, you may have to play the whole episode under a single platform (i.e Windows) or else issues will happen for now. So if you get black flag on Android/Apple/Mobile and Blue on Windows, then you have play an episode on a single platform to avoid the issue in the future

Thanks for the tag @christinewupp 🙏

Thanks so much for all the detailed reports and screenshots, I can see how frustrating this must be, especially after building up such long Episode Race streaks.

I’m going to pass this over to the studio so they can take a closer look and confirm whether anything has recently changed in the Episode Race system that could have caused streaks to reset.

Once I hear back from them, I’ll update this thread with any information I get. In the meantime, if anyone else has experienced the same thing, please share what device and game version you’re playing on, that will really help the team when reviewing this 👀

Hi @christinewupp both of us ( me and @HM100 ) found that the windows app have no yet reset our episode race win streak.

Hi @HM100 I just played mine on windows app and started my win streak on 145. I played 5 levels on windows app and then continued my progress on my mobile app and leave the last level so that I can complete it on windows app. But, when I completed it, it doesn't show how many win streak there but only the 45 gold bars. I saw the animation saying my win streak ended. So, I have feeling my win streak will reset also on windows app soon.

Do you also on Windows? If not, then you will be with zero streak until you win a race otherwise play from there in addition. For me, it is reset on Android but not on Windows and I will always play new levels from the latter platform even with Super Charger in (Previously, I did played a race from the former platform on condition that I've got the Super Charger during my gameplay from the latter platform)

On my Windows Device, I strangely still get the blue flag, meaning I have hopes of the high streak to be kept. Anyone with a streak reset on mobile has the ability to check out what's going on with the Windows app? I closed and reopened the Windows app and I'm getting a blue Flag like how in the following screenshot

So I guess streak count on Race on Mobile will be separate from the ones on Windows going forward unless it is a glitch. For me, playing on Windows is one-way road unless on the next hours the flag turns black on Windows as well. Events like Chocolate box properly sync across devices, too.

Thank for telling us.

Strangely, on Windows, I started with 1189 streak count and 2 races brought it to 1191. But when I got to 1190, on android it still showed the black flag. Anyone can tell us why this is happening? I have a pic about the recent streak count increase:

If this issue does not get resolved or the next opening of the game on Windows App causes to me the streak count to reset, then something must have reset our streak counts and the streak increase was done locally and not server side, to hinder players from recovering the high streak count from this case. 81 Episodes left, after doing two.

I've just been put back to win streak zero in my other game as well. Is there anyone from King here who can clarify if the episode race is being reset for all players in a new update? Or if this is in fact a glitch? Anyone in the Know?

I can't comment on the Contest page, which has now gone all blank. Maybe @bearwithme you know what is going on? There does not seem any point of giving out community badges for episode race win streaks any more if such win streaks are no longer possible for players to achieve.

I agree completely!

Level win streaks are not affected. But losing from the hard work the 1189 race streak count not because of a race loss is unfair to me.

I haven't started an episode yet this week. This thread makes me wonder if I should just not play for a while. If I play now, I will lose my episode race streak? I think I'm at around a 444 episode race streak right now. I would hate to lose it.

Also, this isn't affecting the level win streaks, is it? I have a level win streak of 479 and don't want to lose that either.

Should this be an ongoing issue, then you can tell us what to do in the meantime to avoid losing it. Also, why streak count needs to be reset when something gets refreshed?

If I play while this issue exist, then I will be stuck on low streak count of race because I'm only about a few episodes before the end of content. My highest Win Streak of levels was about in the 1500s+ but I almost lose it nowadays due to glitches but I don't mind the low streak count unless I don't lose on something.

Same happened to me. If Possible can our win streaks be back to what it was before. I've had over 1100 streak count done (1189 to be exact) and that amount can't be recovered as I'm running out of Episodes soon. I only have 83 episodes. I could have played these later to increase streak count to 1272 based on the calculations I've done.

But last race is shown as 1. However, ensure that players with high streak counts on race plus being on very high levels will still have the ability to recover it without any issues. I don't want to start again from Win Streak of 0 in case of not losing on a race before. Thanks!

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Why didn’t someone told me that there is upgrade and u can earn more pins and reward I thought like every other event there is no upgrade now I just achieved the first one and in only 2 days I can’t collect 81 platinum pins there is miscommunication about this event anyone with this problem
How are do you currently feel about Candy Crush? Let's share our thoughts and get our voices heard!
Hello fellow candy crushers, I am tired of seeing the "counting up" threads that keep pushing real concerns and complaints into the abyss. I know this may be a long shot but I read this proverb, "A journey of a thousand miles begins with a single step". I wanted to start this thread so that we can all actively express how…
🙋‍♀️ Welcome to the Community!
Welcome to our Community! This is the place for all sweet Candy Crush Saga players to find exclusive information, participate in fun contests, get help and connect with other players worldwide. As a newbie, you may be lost or confused. Here's a quick guide on how to find what you are looking for on the site. How do I…
🛒 Let's start shopping on Black Friday!
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…

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