Candy Crush Saga

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Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ayuda a recuperar mis niveles

Hola equipo de King,

Jugaba Candy Crush Saga en una tablet Android vieja. No tenía mi cuenta conectada y ahora la tablet ya no me deja iniciar sesión ni actualizar el juego; me aparece “error al cargar, inténtalo más tarde”. Quisiera recuperar mi progreso, ya que estaba en el nivel 2528

Ahora tengo un nuevo teléfono y creé una nueva cuenta King con este correo: Edited by CM:⛔️That’s too much personal information - Check our House Rules.

Podrían, por favor, transferir mi progreso a mi nueva cuenta?

Muchas gracias por su ayuda y por el gran juego

Accepted answers

All comments

Hello @mieyy27🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing issue with your game progress!

For progress related issues, you will have to contact King Player Support team and request for their assistance. They have all the resources to restore your game progress to your new device.

If you need further assistance or have any questions, please reply back in English, as this King Community supports English for everybody to communicate better!

Thank you and hope to talk to you soon🍫🍬🍫

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can take a look in your game.

You can also email them from here:

https://soporto.king.com/contact

Hello @mieyy27🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing issue with your game progress!

For progress related issues, you will have to contact King Player Support team and request for their assistance. They have all the resources to restore your game progress to your new device.

If you need further assistance or have any questions, please reply back in English, as this King Community supports English for everybody to communicate better!

Thank you and hope to talk to you soon🍫🍬🍫

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Welcome! 👋

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

⛔ Under Investigation: Prize Palooza - Candies not counting towards progress.
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…