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what is happening to my tournament scoring and are there any fixes
Hi everyone 👋
Just popping in with a quick update on the Star Tournament issue.
The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞).
Please keep an eye on your game today and let us know if things start behaving as expected. Your reports have been super helpful, so thank you for sticking with us while we get this sorted 🙏
Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.
Everything should start updating normally once you’ve reached the new episode. Let me know if this is not the case so I can report back 😉
Hello @soyonsfous 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing an issue in your game with Star Tournament feature!
It is not your devices but the game itself! This issue was reported and being investigated. Please check our Community In-charge’s post below👇
Please be patient till the issue was resolved by the game team!
Thank you for understanding🙏🏼
We’re aware that some players are currently experiencing issues with the Star Tournament where the scores are not updating correctly or in some cases showing no increase, incorrect totals, or even negative points.
Our team is already investigating this to understand what’s causing it and to get it fixed as soon as possible.
In the meantime, we recommend continuing to play as usual and we’ll make sure to share more updates once we have confirmation from the studio.
Thank you so much for your patience and for flagging this so quickly. We’ll keep this thread updated as soon as there’s more news 🙏
The score is still not advancing. Please find a fix for this problem. It has not working since Nov 7th. Thank you
That's the answer I got for the last couple of weeks. I think you all don't care about the long term players.
Hhh
A player Karenmc just for a score posted , I played and won a level and still it starts with negative number and then zero. This is quite confusing.
Ok Moderators, explain this one…..Playing star tournament for three days, no one is advancing past 0. Now there is a name that appears with 6 points. Refreshed the game hoping that might help. Nope!
Hey there @Lissa5 . Hope you're doing well.
I'm sorry to hear your Star Tournament progress isn't advancing and the levels you beat are not counting towards it.
Worry not, our studio team is working on the problem and will do everything they can to get you back on track with your game as fast as they can.
Your feedback is important as it helps us to solve problems. If we need any more details from you, we'll let you know. If you need to reach out to our player support team, you can do so here:
Our team's available 24/7. Thanks in advance and have a great day! 🌞
Hi My Star tournament scoring is not advancing can this please be fixed it has not worked since Nov. 9th. Also I get an error message every time I tried to but the Saturday sale and now the Sunday sale as well.
I want to candy crush saga with add
Hey techies star tournament still not working why don’t you take it off the board until it’s fixed as it’s not updating and causing people to lose gold bars for other rewards ie: updating gold boxes etc: you should compensate for the trouble or remove it
Yes this is happening when I play the star tournament too, I feel it is pointless playing as I cannot move up the list or win rewards. Roll on Wednesday when new levels are added.
you said this last week and STILL NOT FIXED!!!! Come on King, fix this problem. Obviously no money will be spent while this is out of action, Kings loss!!!!
I have the same problem 😒
Hi It's 16 Nov. I've completed level 20705 and reached another Star Tournament. The problem still persist and it looks like all participants are seeing the same problem, everyoner have 0 as the scoring. Please help.
Hi and Welcome to the King Community
Thank you for the feedback. This issues is being investigated for more info Here
Why is the star tournament still not tallying wins?
same as Tournament scoring reverts to -5
game ID 1278404047 still not working either
in my case tooo!! Wy are the sugar stars not counting???
the star tournament is still not working. After finishing the last regular game for this week the scores for the tournament still start at -5.
my ID is 1531258843 and the tournament is still not working.
Thank you for the feedback, This issues is being investigated for more Info Here
New here? Sign in or create an account to join the fun.
I'm also experiencing the same problem with the Star Tournament. Will this issue be fixed in the next one or the bug will persist? Because while it doesn't concern me now as it ends in 6 hours, not getting any progress on this from its levels makes it less enjoyable unless an event that can work with it is available.
This week's Star Tournament is also bugged in where it doesn't count the stars I collected. But it advances events like Baker's Box as expected. Any ETA when this gets fixed?
The Star Tournament scoring is still not working for me. I have passed 3 levels this morning (11/13) and the scoring has reverted to -5 each time.
Hi In star tournament the score is not advancing. I have tried on my laptop, tablet and cell phone and none are working? Please help resolve this issue
comigo aconteceu o mesmo
2nd week in a row im not getting credit for star tournament wins
Has IT been informed
@QueenB I completed the new levels and started the star tournament and still not getting score for wins. Pls advise
It may be a server issue. Try again later.
Hi all and sorry to hear it's still not working for you 😟
Could I please ask you all to share your Game ID so I can pass it on to the studio and ask them to check again? Thanks 🙏
👉 How to find your Game ID
I have completed 4 levels in the tournament and no points given. When you win the level 0 goes back to -6 and counts down to zero just like the last tournament, it's costing me money and levels.
I completed 4 more levels with same results, all the players have zero except for the first one with 54. Hasn't changed since I started what is up with that?
not only isn't it giving you the points but it is also on for 5 days.
This is getting ridiculous they take your points, lives and money and still haven't fixed anything. This tournament is running for 5 more days and they keep it playing without giving you anything.
I finished all 4 of the new levels, but Star Tournament is STILL not working. Do the developers not communicate with you?
Please find and fix the start tournament score not advancing. No one on my leader board has a score.
Ditto for me! It happened last week too. I was hoping they would have fixed it by now. The star tournament is broken folks. Please fix!
Game ID 1005745338
No change yet. Hope IT can figure it out.
Still not working. Only the person in 1st place has an actual score, everyone else is 0.
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
